Forum Discussion

TylerBanh-f33bf's avatar
TylerBanh-f33bf
Community Member
6 years ago

What gives? Extra white space in published product.

Hi all, I'm having an issue with one of my courses that I've encountered before.  I have a single slide and the slide contains a video. The video is the same exact dimensions as the slide. In th...
storyline 360
StephanieWal826's avatar
StephanieWal826
Community Member
6 years ago

Hi Vincent,

I just had the same problem today. I'm working on a series of courses using a black background style with the dark player theme. After trouble shooting, it appears that the white line on the right is appearing as of this recent update. It also appears to be isolated to Review 360. I do not see the white line in preview mode or in the LMS published HTML story file. Nor when tested in SCORM cloud.

I double checked each slide had the black background style, adding a black shape on the slide master, expanding the image wider than the screen. I played with changes to the slide master and individual slides. Always the white line.

When I viewed a previously published course to Review 360 from 12 days ago (pre-update) the line wasn't there. To confirm it was an issue with this update, I republished the same course to Review 360 and the white line now appears on every slide.

During my trouble shooting, I noticed the slide master looks a little off, and shared a screen shot of that, too.

Thanks!

  • VinceScoma's avatar
    VinceScoma
    Community Member
    6 years ago

    Hi Stephanie, 

    That is some thorough troubleshooting here! It is odd that the white line only appears when you publish to Review 360. 

    With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or share it privately by uploading it here. I'll share my findings delete it when I'm done troubleshooting!