Forum Discussion
What is expected audio behavior for Storyline module when iPhone ringer switch is set to "ringer off"
If we have the ringer switch on an iPhone set to "Ringer off" is the expected behavior that our Storyline module audio will be on / audible?
If the answer is Yes, would you confirm that this has b...
Hi everyone,
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where when an iPhone or iPad is in silent mode, the audio on the first slide is not playing when there are both mp4 and mp3 in the first slide.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
Hi There,
Just some additional data for this situation...we just tested six other courses we built in the last several weeks using the same Storyline 360 version and testing on the same iOS iPhones...all six of those courses do play through the iPhone speaker when the phone is set to Silent On.
This does make sense since with the iPhone set to Silent On you can still hear website videos and music through the iPhone speaker. And, here is Apple's position: In silent mode, you are unable to hear ringtones and alerts, but all other sounds like music and videos will still play
So, either 8 of our new courses are not behaving correctly and one is, or 8 are behaving correctly and one isn't.
Hi Shonna,
Thank you for sharing these details with us! It looks like you have done some thorough testing here.
A couple of questions for you on this:
- For the courses that are not behaving correctly, do you recall which Storyline 360 version they are running?
- Does this behavior persist in a new file?
We did come across similar behavior with iOS devices running iOS 13, which was addressed in Update 34. In case this helps, I also created a test course with the most current build (Update 39) and found that the audio did play while the Ring/Silent switch was on.
I look forward to hearing more as we get to the bottom of this issue!
