Forum Discussion
When closing lightbox, blank slide shows.
I have attached one of multiple scenarios in a lesson I am working on. The client requires that we can revisit every slide one way or another. When I am finished with my scenario scene (6) and return, when I close out the lighboxes, I get a blank slide and cannot proceed. Can you please help?
3 Replies
- AndrewBlemings-Community Member
I can't reproduce the issue of landing on a blank slide since I'm unsure how you're returning. Personally I found the course design confusing. The lightboxes in particular seem to be creating a number of wrenches. It took a few times restarting the course to realize the Continue button on 6.5 wasn't closing the lightbox you'd created but rather navigating to 6.1 inside of the lightbox. So 6.1 was showing itself in a lightbox. That may or may not be related to what you're encountering. I was able to break the loop I was stuck in by changing 6.5's Continue button to only fire a Close lightbox trigger, and then change the trigger of 6.1 that shows the Next button:
The Next button was showing in your original version because its trigger fires when 6.1 starts, and since 6.5's Continue button was launching a second, new instance of 6.1, the trigger would (re)fire, but then the user would be trapped in an endless loop of lightboxes I think. Personally I find putting things on layers easier to compartmentalize than lightboxes, so maybe those will help.
If adding the Close lightbox trigger to 6.5 and updating 6.1's Next button trigger don't resolve your issue, be sure to reply back and maybe we can better dig into what you're specifically clicking and where and when.
Additionally, can I recommend when asking for help with a course that answer keys be provided for any required quizzes? I did find both of them to be unexpected points of friction in my investigation. I'm also curious at a course that tells learners they're wrong but doesn't provide targeted feedback as to how. Community best practices of learner experience design show that leaving out that feedback can significantly increase learner frustration, turning your well-intentioned quizzes into more of a guessing game.
- SGThompsonCommunity Member
Thank you for your input. I will sort through it and see if it helps. As to the feedback for the incorrect response: I needed help with the functionality - not the content. I am still working on content and my team/SMEs provide that once I have the file working. Thanks.
- NedimCommunity Member
The only time I get a blank slide is when answering a "Process" question, submitting it, and then closing the layer by clicking the Continue button after answering the question correctly.
Try it with these triggers on 6.3 Process – Layer Correct and let me know if it resolves the issue.
You should not see a blank slide anymore after closing this layer by clicking the Continue button when the answer is correct. If there are any other instances causing this issue, please record the steps leading to it and upload them here to make troubleshooting easier for everyone.
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