Forum Discussion
When revisiting a completed module it prompts to resume, but goes to the same screen every time resetting the module from that point.
Hi Jeremy,
I appreciate all the details shared in what you're experiencing, though one item I have trouble understanding is where you mentioned that you deployed a course in an LMS via SCORM Cloud.
Have you tried testing the course by itself in SCORM Cloud to see what behavior occurs? You may also consider testing in multiple browsers to ensure browser cache isn't an issue here.
If you need an extra hand, our support team can also help with in-depth testing to narrow down the issue!
Hi Ren
Yes, I have tested in SCORM Cloud and the Resume function worked correctly.
When I said "I deployed a course ...", I was referring to this:
- uploaded the course to SCORM Cloud; then
- deployed the course to our LMS (Moodle); then
- launched the course from Moodle.
In this scenario, the Resume function worked.
I realise now I probably included some irrelevant details in my original message about the grades (in particular, that in this settings environment, Moodle recorded grades but SCORM Cloud did not). I realise now this is not directly relevant to the Resume function issue (... after hours of testing, I confused these issues, sorry for the confusion!).
I have now also undertaken another day of testing and the issue remains but is still unsolved. I have now also reached out to your support team, thanks.
Regard
Jeremy
Thank you for updating us, Jeremy! I see that my teammate, Mcgem, is working with you in a support case. We'll continue the conversation there to have all the details in one spot.
