Which LMS do you use and why?

We use EZLCMS.

On a scale of 1-5, 5 being best, I would give it a 2.

On the plus side, the interface is pretty easy to work with for the most part. Their User Guide provides more of a high level overview of functionality than a detailed explanation of how items are connected. Everything I learned to do in the LMS is self-taught (manage users and groups, reports, adding courses and so forth). I created my own user guide to share with our training team so that they could better understand how things work.

The downsides are 1) the reporting and 2) responsiveness.

The reporting features are very basic. We need a lot of robust reporting for our executive team, and the only way that we can get what we need is to spend a lot of time playing with Excel spreadsheets. It's not an efficient use of our time. A few extra information filters in the LMS would made things so much easier.

Communication from EZLCMS is pretty spotty as well. They did a huge content release several months ago and did not provide any release notes. We logged in to find some interesting functionality changes that we had no idea were coming. They also have a habit of closing support tickets without a) fixing the issue and b) notifying us that the ticket was closed.

I work for a software company, and we NEVER close a client ticket without asking the client if our solution solved their issue, and our clients receive an email when their ticket is closed. We also provide release notes on our product home page when changes are coming so that our clients know what to expect.

I think price was the deciding factor when our management selected our LMS. In this case, we got what we paid for.