Forum Discussion
White box covers portion of slides
We're seeing an issue with Storyline 360-produced SCORM packages on mobile devices and I thought I'd ask if others are seeing this issue. You can see the issue in the attached screenshot. An opaque ...
Hi Jan,
Thank you for your questions. Let me respond for Jamey, as he no longer works with us.
Yes, it only happens with Storyline packages, on both mobile data and Wifi, even if we use the Moodle app to download the SCORM package and play it offline. I personally do not have any of the assistive touch or screen capture apps open. It seems to affect Chrome and Safari, I have not tried other mobile browsers.
Since we have never experienced that issue on a desktop, and we tested a lot - I wonder if it may have something to do with functionality unique to touchscreens (i.e. swiping) or mobile versions of browsers.
Kind Regards,
Martin
Hi Martin!
I appreciate you sharing additional details with us! We'll help get this snag figured out.
We don't have any recent bugs that are similar to what you're seeing with the display of the course when viewing the SCORM package on a mobile device.
Let's start with viewing the course using a different LMS. We use SCORM cloud for testing, which is a free industry-standard testing engine. Here are the steps we take.
If your course is working properly with SCORM cloud, then we'll look into LMS changes!
Hi Lauren,
Not sure if my reply later in this thread will trigger a reply from the team or yourself so I wanted to reply directly to your message.
Has this issue since been resolved or a work around discovered? I have the exact same issue on a series of courses I'm producing and this is currently stopping us being able to move to product delivery.
