Forum Discussion
White Box Imports as Grey
Hello,
I'm importing an mp4 file into my Rise course. At the start of the video I have an opening animation that uses white boxes to seamlessly use the negative space surrounding the video. Both t...
I did a deep dive on this issue, my best solution is to manually replace the poster/thumbnail as described in this screen recording: https://youtu.be/gLEoTl_QE-I
I also debug the default thumbnail/poster frames and turns out they are being converted to the wrong color mode (hence the change in your white color to gray) and then saved out as a jpg, but should be a gif or png. It's very odd.
