Forum Discussion
White screen on resume on updated Rise course
Hi all. I've had a few course creators send through Rise SCORMS that have this issue after only updating embedded video urls, without changing course structure. I've just replicated the issue myself in a completely different Rise file. Resuming course results in a blank white screen. Clearing attempts resets it and works fine, but obviously I'd like to avoid having to do that or replace the SCORM activity every time there's a Rise course updated.
Wondering if anyone else has gotten this issue recently (it's only been a problem for about 3 weeks, I think), and how I can go about fixing/avoiding the issue. Thanks in advance!
2 Replies
We have recently noticed the exact same issue here, hopefully someone has a solution - We're used to SCORM activities having issues if the structure of the course substantially changes, but link updates have never done this before.
Hello StephenDelbridg and NevinButcher,
Sorry to hear you're hitting this snag! I understand that resuming your published Rise courses results in a blank white screen.
Have you tried testing your course in a different LMS to confirm if the behavior you're experiencing is specific to your LMS? SCORM Cloud is a great environment that you can use for this purpose. Here's how to test your course on this platform:
If you can replicate the behavior in SCORM Cloud, could I have you connect with us in a case so we can determine what's happening? We'll reach out soon after we hear from you.
