Forum Discussion
Why do I always get a error report when I click on variables user count?
I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.
Steps to reproduce the error in the latest version:
1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number
The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.
I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.
Here is a slider practice file I created. Go to the second slide, then to the variable window, and click on user count. That's where the error report comes up?
The error shows for me too, though I'm not sure what its problem is. As a workaround, I deleted the variable and created a new number variable, and then replaced the first variable in all of the triggers with the new one, and now I can see the use count. The variable that a slider looks at and modifies can be swapped in the slider's tools: