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CJLu's avatar
CJLu
Community Member
1 month ago
Solved

Why do I always get a error report when I click on variables user count?

When I click on the user count in the variable window, I get an error report. This started happening on the Mac/Parallels and even on a PC Windows computer. Can anyone help me? I put in a ticket wi...
advice
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    1 month ago

    Hello everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Update 118, we've included essential fixes and new features. We've released a fix for this behavior in Storyline 360. 

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

Nedim's avatar
Nedim
Community Member
1 month ago

I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.

Steps to reproduce the error in the latest version:

1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number

The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.

I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.

AndrewBlemings-'s avatar
AndrewBlemings-
Community Member
1 month ago

That's really cool. Where do you find the error logs?

  • Nedim's avatar
    Nedim
    Community Member
    1 month ago

    When the Articulate Storyline Error Report dialog appears, there is a small and not very noticeable "information" text that opens a more detailed though not very user-friendly error report. Sometimes the report provides a useful clue and the issue can be fixed fairly quickly. Other times, however, the information is more technical, vague, or related to a deeper issue, like the one in this case.