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CJLu's avatar
CJLu
Community Member
1 month ago
Solved

Why do I always get a error report when I click on variables user count?

When I click on the user count in the variable window, I get an error report. This started happening on the Mac/Parallels and even on a PC Windows computer. Can anyone help me? I put in a ticket wi...
advice
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    1 month ago

    Hello everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Update 118, we've included essential fixes and new features. We've released a fix for this behavior in Storyline 360. 

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

Nedim's avatar
Nedim
Community Member
1 month ago

I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.

Steps to reproduce the error in the latest version:

1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number

The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.

I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.

CJLu's avatar
CJLu
Community Member
1 month ago

Ned​ Cool! Was I supposed to send that code to them in the error window?

  • Nedim's avatar
    Nedim
    Community Member
    1 month ago

    CJLu​ Yes, I would  advise you to do so. Can you also please share a screenshot of yours here so I can compare it with mine? I’m just curious.

    • CJLu's avatar
      CJLu
      Community Member
      1 month ago

      Nedim​ you are correct! When I installed the version you recommended, the error did not show up again. I will get the error code and post it here.

    • CJLu's avatar
      CJLu
      Community Member
      1 month ago

      Nedim​ 

       

      <?xml version="1.0" encoding="utf-16"?>

      <ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

      <UserId>aid|080ac91f-75ab-4a57-9635-cdb1d867b28a</UserId>

      <HardwareId>3TUUU-RGWQ9-KM1D1-S9AU4</HardwareId>

      <Message>Object reference not set to an instance of an object.</Message>

      <StackTrace> at void Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated(EventArgs e)

      at void System.Windows.Forms.Control.WmCreate(ref Message m)

      at void System.Windows.Forms.Control.WndProc(ref Message m)

      at void System.Windows.Forms.ContainerControl.WndProc(ref Message m)

      at void System.Windows.Forms.Form.WmCreate(ref Message m)

      at void System.Windows.Forms.Form.WndProc(ref Message m)

      at void Articulate.Windows.Forms.Metro.MetroForm.WndProc(ref Message m)

      at LRESULT System.Windows.Forms.NativeWindow.Callback(HWND hWnd, uint msg, WPARAM wparam, LPARAM lparam)</StackTrace>

      </ErrorReport>