Forum Discussion
Why do I always get a error report when I click on variables user count?
I assume you are using the latest version of Storyline. I don’t think this error has anything to do with your system or setup. You may want to revert to the May 5, 2026 build (3.116.36838.0). Hopefully, Articulate will soon provide a fix for the Articulate.Design.Triggers.UI.VariableUseDialog.OnHandleCreated error, which causes the variable panel to crash when clicking the Use Count while Slider, Dial, or similar interactive elements and variables are inserted on a slide.
Steps to reproduce the error in the latest version:
1. Insert a Slider or Dial
2. Open the Manage project variables panel
3. Select the Slider or Dial variable
4. Click the Use Count number
The error does not occur if the affected project is reopened in a previous version of Storyline. The error also occurs when older projects containing Sliders, Dials, and their associated variables are opened in the latest version of Storyline.
I reverted to the May 5, 2026 build (3.116.36838.0), opened your project, and was not able to reproduce the issue.
That's really cool. Where do you find the error logs?
When the Articulate Storyline Error Report dialog appears, there is a small and not very noticeable "information" text that opens a more detailed though not very user-friendly error report. Sometimes the report provides a useful clue and the issue can be fixed fairly quickly. Other times, however, the information is more technical, vague, or related to a deeper issue, like the one in this case.
You're a wizard, thank you!
Any time AndrewBlemings- !