Forum Discussion

PaulKnights-45c's avatar
PaulKnights-45c
Community Member
7 years ago

Why does articulate RISE/ST convert file names?

Anybody ever wondered why both RISE and Storyline convert asset file names in to massively long winded different file names. ie - import a picture with a file name of "house.png" and it gets convert...
rise 360
LeaSAgato's avatar
LeaSAgato
Staff
5 years ago

Hi Tom, we'd like to troubleshoot this issue further so we can better understand what's happening. Can you send us a copy of your exported files using this form, this will open a customer support case and one of our support engineers will reach out to work with you directly.  Thanks!