Forum Discussion

DebraHolcomb-c1's avatar
DebraHolcomb-c1
Community Member
4 years ago

Why does it take five to nine tries before the thumbnail shows up in Review?

Hi, I find that it typically takes five-nine tries to upload a 360 file to Review before the thumbnail shows up or the file updates. Why is this? It gets frustrating uploading and checking for the...
Review 360
MariaCS's avatar
MariaCS
Staff

Hi, Debra.

Thank you for reaching out!

I'm sorry to hear you're experiencing issues when uploading your file to Review 360! I went ahead and opened a case with our support engineers on your behalf. You should hear from our team via e-mail soon. 

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