Forum Discussion

AshleyHill's avatar
AshleyHill
Community Member
6 years ago

Wrong language labels appearing in course

Good afternoon, I build courses in Rise in different languages. I use both the built-in label sets and custom label sets. Unfortunately, sometimes they don't seem to work properly. For example, ...
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TLGDeveloper1's avatar
TLGDeveloper1
Community Member
2 years ago

We are have related but different issue with the label languages. We have changed Label language setting from English to French. All labels appear in French in Preview and Publish as expected. However, when we send a copy of the course from 1 Rise account to another the label language is reset to English. It is causing a huge issue for all of the files that we are receiving from translators and also for the source files that we need to provide to clients. 

We have checked the language setting to ensure it is French before a copy is sent. 

KarlMuller's avatar
KarlMuller
Community Member
2 years ago

A key point to understand regarding Labels, is that labels are associated with the Articulate account of the current Course Owner. 

Because Course Labels are firstly associated with the account of the course owner, if you send a copy of a course to a another account, your unique label set  will not travel with the course and the labels will revert to the default, unedited, Rise English labels.