Forum Discussion

CatherineBeg727's avatar
CatherineBeg727
Community Member
7 years ago

WTH! STORYLINE 360 keeps just closing

I am not sure what is happening, but I am about to lose my mind. I have a very complicated variable filled course that I am trying to finish.  All of a sudden it just closes. What is causing that, a...
storyline 360
SteveKlingler's avatar
SteveKlingler
Community Member
7 years ago

This is also happening to my colleague. Uninstall and reinstall does not fix it. We agree that it is super frustrating. If you find a solution please share an update.

Crystal-Horn's avatar
Crystal-Horn
Staff
7 years ago

Hi there, Steve.  Please tell your colleague not to hesitate to reach out to support team, if they haven't already.  They can go to www.articulatecase.com and they'll see their 360 for Teams support options available!

I made some recommendations to Catherine in my above reply; feel free to forward the same to your colleague as a starting place!

  • SteveKlingler's avatar
    SteveKlingler
    Community Member
    7 years ago

    Thanks Crystal. The interesting thing is that I can publish the same project files without crashing. That would seem to rule out the corrupt project files wouldn't it? 

    I am curious about your recommendation to save projects to the C: drive. Why? Is Storyline really sensitive to the drive letter? I ask because I have Storyline installed on C: but I work from my D: drive. I am not having this crashing problem but I do have a handful of other issues as discussed in other threads...