Forum Discussion
JeffForrer
6 years agoCommunity Member
Your computer seems to be offline
Anyone else getting this message when publishing Storyline for Review 360? I am getting it consistently. Course never comes up after publish, just sits and thinks. articulatestatus.com says all sy...
MariaCS
Staff
Hi, Dan.
Let me ask you a few questions to help narrow down the issue:
- You mentioned that you sent the Review 360 link to a few managers. Were they all connected through the same network?
- One of the reviewers couldn't open the link on his computer but did it through his phone. Is it possible that his phone was not connected to the same network?
- Do you encounter the same issue when you try to open the Review 360 link on your computer?
Sometimes organizations can restrict certain domains, blocking some of the services. I recommend sending the article below (the same one Ren posted above) to your IT department as a starting point:
If you or the department need additional information, please reach out through a case so we can further help you troubleshoot.
DanTucker
3 years agoCommunity Member
Hi Maria - my answers are in blue below.
Dan.