Forum Discussion
Articulate Review: "Your computer seems to be offline."
Hello! A colleague of mine is attempting to review a course built with Storyline. Unfortunately, when she adds comments, she keeps getting messages stating "Your computer seems to be offline. We'll automatically try to reconnect when an Internet connection is detected." However, she states that she is not offline. As such, she's unable to add her comments. I have successfully accessed the same link she's using and was able to add comments. Have others encountered this problem, and what can be done to overcome it? Might it be something on our end, like an issue with her computer, or something to do with our corporate firewall? Thanks!
Just an FYI, I constantly get this message and have to reload the page. This week has been particularly bad. I use the latest version of Chrome. I always work on local drive. Doesn't happen in a particular course. You can be on the main review 360 where it shows all your courses and it will just say you are offline, but I am clearly not as I am working on other things with no offline issues.
Thanks for the note John. Yes, I have worked with multiple support folks over the last few years, and it is okay. I have done everything listed. The only thing I can't do is disable VPN as I work from home and VPN is how we have to work. But this still happens when I am in the office two days a week, so it really isn't the route cause.
Don't worry, I have learned to live with it, I just like to pipe in so people know that this has been happening unpredictably for years so they know it is not new. And being unpredictable is hard to troubleshoot. Thanks, usually a browser refresh will fix the issue. But I can admit it happens more lately than in previous years.
Hi there, James! I'm sorry she hit a speed bump with commenting on your course in Articulate Review. It sounds like you're headed in the right direction with thinking about her computer and internet environment.
- What browser is she using, and has she tried another?
- If you have corporate firewalls, could you have your administrators look at this article? It will tell them what needs to be open to access all things Articulate 360.
Let me know what you think, and we'll take some next steps forward!
I believe we have figured out what was causing the issue. My colleague is in Mexico and we are dealing with a Spanish version of course. It seems that whenever she inputs a non-standard character such as "ñ" or "Á", she gets that "Your computer seems to be offline" notification. I tested it on my end and I'm experiencing the exact same issue.
HI Celeste,
Review 360 is currently unavailable, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for any trouble. You can see updates on our Articulate Status page here and I'll also post updates here once we have a fix in place!
Thanks so much
Celeste Bramlett
No problem, Celeste. I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.
Any resolution for this? I'm having this issue too, on three different computers and with different browsers, and different courses! I have my Review open and it happens without any action on my side, just sitting there, I notice that the little gray dialog box pops up -- several times an hour!!! Is there some way to test my internet consistency? When I test it, it states I'm getting 100+ kbps! But I keep getting this message. Thanks!
I get this message whenever I leave the review to do something else. Refreshing resolves the problem, but it's a nuisance because I then have to scroll from the beginning to where I was working. It seems to time out after 10 minutes of inactivity.
I get this message at least 3 times a day. It sometimes results in the loss of detailed comments. It also prompts a multiple step login process ending with the course having to be reloaded. Interestingly, at the same time, the Articulate 360 app shows that I have an active (uninterrupted) session. I primarily use the latest Edge build but am willing to use another browser for a fix.
Hi Robert!
Sorry to hear you've also encountered this issue, but I'd be happy to help troubleshoot!
I just had a couple of follow-up questions first:
- Are you experiencing this loss of connectivity with all browsers or just Microsoft Edge?
-
Did you happen to connect to another network? This issue can arise when connecting to a secure network that might be blocking Articulate 360 services, and preventing your apps/its features from functioning properly.
As a solution for this, the network endpoints for Articulate 360 need to be added to the allowlist in the network where you are connected.
Looking forward to hearing from you!
Hi James,
I tested this out typing those characters in while viewing a Review link in Chrome and it didn't show me the same error message. Could you let me know what browser and version you're using?
I'm experiencing this issue in Chrome, Version 66.0.3359.139 as well as Internet Explorer 11.
Hi James,
That sounds like a few updates ago, as Chrome is now on ver 70 (as of yesterday!). Can you install the latest updates and test how that works? You'll see the supported browsers here and it's the latest updates of Chrome, Firefox and Safari that are supported.
If you're still having trouble in Chrome 70 and IE11, can you take a Peek of what you're seeing? That way I can check that I'm testing under the same conditions.
