Forum Discussion

jspaude19's avatar
jspaude19
Community Member
5 months ago

Whole Pop-up Window Doesn't Display

When using AI Text to Speech, the window opens, but I am unable to view the full window.  I tried alt+ Space to move/resize/full-screen, and that doesn't work.  I tried adjusting my display settings ...
CrystalSantiago's avatar
CrystalSantiago
Community Member
19 days ago

Did anyone on this thread open a ticket with Articulate support? If so - would you mind sending me case numbers? I am compiling all of our articles and tickets for "Senior Customer Support Engineer" Cleober Sinues. This person keeps going in circles blaming my computer when it is clear that we all have different make/model PCs and it isn't just happening to me. I can tell by several different article dates this has been happening roughly 11 months. Interacting with this Storyline engineer is evidence they have not been moving toward fixing this issue. Please send me case numbers if you have them :) 

GingerSwart's avatar
GingerSwart
Staff
19 days ago

Hi CrystalSantiago​, we're sorry you've run into this issue. We've escalated your case to a Senior Technical Support Engineer for further troubleshooting.
If other folks are running into this, we're commonly seeing it happen when folks have their Windows Display Settings  > Scale & Layout: Scale set to more than 100% or the Display Resolution set to less than 1280 x 800, so we recommend starting with adjusting those settings. If that doesn't work, please reach out to our support team.