Articulate Review 360 Error

Are you able to publish for WEB or are you seeing this for every format?

Hey Rob, the Word format seems to work, but I don't need that version.  The Web and when I try to publish in the various scenes also doesn't work.

Update, it may be a corrupted file.  Other files can be published.  My coworker is going to look at this and make some updates.  Thanks for the initial help.

Thanks for sharing an update in this thread, Jen. 

I'm not seeing a support case on our end. Do you happen to have a support case number that I can follow up with for you?

In the meantime, I'd like to share this article that helps with publishing and sharing your content. It includes Review 360 as well as our other publishing options.

Please let us know if you have any other questions! 

Thanks Luciana.  After checking out other files, the Review upload works.  Something is wrong with this file specifically and it looks like my colleague may need to re-create the whole thing.  Unless someone at Articulate can look at it.  How would we go about doing that?

Hi Jen!

Thanks for sharing the feedback! I've opened a support case on your behalf so you can share your .story file with our support engineers directly. They'll test the behavior and take a closer look into what could be causing this issue!

You're in great hands working one on one with them, and someone from our team will be in touch shortly!