Forum Discussion
Articulate Review 360 is taking too long to process to publish review chapter course.
Hi E-Learning Heroes,
I having an issue where Articulate Review 360 is taking too long to process an Storyline item, a chapter. This hasn't happened to me before. Now it's being going on for an hour and without warning. I check to see if it's one storyline file so I tried a different storyline file, I went to Review 360 tab to publis ith, it was published to Review 360, and I went to the Review tab to view it. It says the item is still processing therefore the problem still occurs.
Is there something happening with Review 360 or it's on the user's end? What can I do to fix this and able to see my review link ( Storyline chapter )? Please help!
18 Replies
Hi, Danissa,
I'm sorry to hear you're unable to publish to Review 360! We're currently investigating an outage that affects publishing from the desktop apps to Review 360. You can stay up to date on our progress and subscribe for updates on our status page:
I'll also come back to update this discussion when a fix is in place!
Hi, Danissa.
As promised, here's the update: Review 360 is now working normally, and we're monitoring carefully.
Please let us know if you're still running into issues.
Thank you so much!
Hi Zeinab,
I'm sorry to hear that it is taking so long to publish to Review 360! Yesterday, we were experiencing some intermittent issues loading Review 360 items. The incident has been resolved, and items should be loading normally again.To stay up to date on maintenance or incidents, you can visit our Articulate Status page and subscribe for updates.
If you are still having trouble publishing to Review 360, we'll be happy to help troubleshoot! Here are a few things to check:
-
- Are you seeing an error message?
- Is this happening with every Storyline project or just one?
- Do you know your internet speed?
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Hi there, I am having this issue today as well. Message has been displaying for 2 hours:
Processing course...Adding your Storyline 360 course to this block. Your course will
appear here when processing is complete.Is it because an update occurred today? If so, is there a fix?Hi Leslie,
I'm sorry to hear that you're having trouble!
I'm happy to help. First, I'd like to start with a few clarifying questions to help me better understand the issue.
- Are you trying to publish your course to review or embed a Storyline course in Rise 360?
- Are you working from your local hard drive? Working from a network drive can cause erratic behavior.
The release of an update should not affect your ability to publish your course! Please let me know if you need additional assistance on this, or reach out to our Support Engineers so we can investigate further!
Hi Kelly, I am working from local and was trying to embed a Storyline course in Rise 360 from Rise 360. I had successfully done it with 3 and was on the 4th when the issue occurred. I just retested and it is working again, but not with that file. I think it may have had to do with that course having scrolling panels, as the others do not.
Hi Leslie,
Would you be willing to upload a copy of the Storyline 360 project file that you were trying to embed in Rise 360 here or in private by opening a support case so we can try to replicate and correct the behavior on our end? We'll delete it as soon as we're done troubleshooting!
Thank you, Joe. I opened a support case.
Great call, Leslie! I see you're working with my colleague Robert so you are in good hands!
We'll continue the conversation in your support case!
Have a great day ☀️
