Audio won't play in Articulate Review

I played it from the published file on my computer through the speakers

Sent from my iPad

I created the Articulate 360 trial version. I was going to purchase it, but with this issue I don’t know.

Sent from my iPad

Hi Kathy, 

Could you share a copy of your project file and a link to the Review course with me? I would want to take a look at it and test it - I'd hate for you to be stuck on something easy, and if it's an issue I can reproduce I can report it to our QA team to investigate and fix. 

Let me know if you can share here using the Add Attachment button or if you need to send along privately to our Engineers here.

Hi Ashley,
Here's the file and the Articulate Review link https://360.articulate.com/review/content/5e154673-66da-41c4-80cd-e7d7f63dd6a2/review. However, I can't find the file in Articulate 360,nor is it in my Articulate folder on my desktop.

*Kathy Peek
Instructional Designer
Georgia Power
4826 Klondike Road
Main Building
Lithonia, Georgia
Tel 770.808.3025
Mobile 678.596.8941
georgiapower.com

[GA

Hi Kathy,

Thanks for the link! I viewed it on Chrome v.62, and I was able to hear the audio. You can click here to see a screen recording of my testing. What web browser did you use for testing?

Note:  you can edit out your contact information from your post if you'd like!  Replying via email will include your signature.

It defaulted to IE.

Sent from my iPad

Thanks, Kathy. I can hear audio on Internet Explorer 11.726.15063.0. 

Is that the same version number you're using?

Hi Alyssa,
I checked my version of IE and it is the same as yours. I tested the sound by running a YOUTUBE video and the sound sounds great. However, I ran the SL 360 review throught, IE, Google and there is nothing.

*Kathy Peek
Instructional Designer
Georgia Power
4826 Klondike Road
Main Building
Lithonia, Georgia
Tel 770.808.3025
Mobile 678.596.8941
georgiapower.com

[GA

Alyssa,
It seems that the course will only launch with sound intermittently. I ran it after I sent you the previous email, and it played fine. I sent it to the customer and they were able to hear it also. I made some edits, played it again (I tried this several times within 3 hours), with no sound in the course.

*Kathy Peek
Instructional Designer
Georgia Power
4826 Klondike Road
Main Building
Lithonia, Georgia
Tel 770.808.3025
Mobile 678.596.8941
georgiapower.com

[GA

Hmm, that's really odd! Our Support Engineers may be able to help you identify the culprit. Could you share the Review link, as well as the original project file, with our team by clicking here? Thanks!

Note: You can edit out your contact information from your post if you'd like!  Replying via email will include your signature.

Hi,
How do I find the files for Articulate SL 360?

*Kathy Peek
Instructional Designer
Georgia Power
4826 Klondike Road
Main Building
Lithonia, Georgia
Tel 770.808.3025
Mobile 678.596.8941
georgiapower.com

[GA

Were you the original author of the course? If so, the file should be saved to your local hard drive. 

If you were not the original author, who published the file to Articulate Review?

Hi Alyssa,

Yes, I am the original author. I also tried to publish it to Articulate Online, it published, however, upon playback the sound still does not work. When I went back to the actual course and  previewed it, the sound worked fine. I need to get this to the client, but it isn't working.

Good to know, Kathy. Since you're the original author, you should have the Storyline file saved to your local hard drive. The file name will end with .story.

If you remember the name of the Storyline file, you can search for it in Windows File Explorer:

I'm having the same problems. Did you ever solve this issue? 

I'm also having this same issue. I don't believe it's a problem in Storyline, but an issue with Articulate Review as my files work everywhere else. Any updates on if this is being fixed soon? Thanks

UPDATE: Audio seems to work in Internet Explorer but not in Chrome. Still searching for a response though as most of my audience uses Chrome.

I am having the same problem as Deneille.  I am the original author. I am required to use Chrome due to restrictions.  

I am also having this issue on all my courses. Some people are able to hear the audio that go to view it, and I and others are not.

None of my files are playing audio, not even files that I know previously had working audio. Also in Chrome. 

Yes agreed. No audio is working in ARticulate Review. I will open a ticket. 

I am having the same problem!! I created a big course with the Demo version of Presenter 360 and it worked fine. I just bought the full version. Now when I publish the audio doesn't work on the review site! When I preview the slides locally, the sound works. This is a big problem because I need to get this done today!

Thank you.
However, it was only intermittent. The reviewers were able to listen.