I've created a course in Articulate 360, when I played the publish copy everything was fine. I sent it for a customer review, and the sound is not there. I published again, and tried again and still no sound. I also tried going into my tray and check the mute on speakers and everything seems fine
I am having audio problems. My audio worked fine last week, then this week none of the audio plays in the review tool.
I originally thought the problem had occurred when I tried to put 2 audios on the timeline (Friday afternoon) as this is when the audio stopped working, but I have tried allsorts of triggers but it doesn't play. - Only when I read the posts here did I check the whole project and have found all screens now not playing the audio!
OK literally retested before sending this post out and it seems to be working again!????
ok so now in the Review tool a play button appears before my course, and when clicked everything appears to work ok, but then I published a test web output version (as this is not going on an LMS) and the audio on the first screen does not work at all in Chrome
It seems to work fine in IE.
I have tried triggers and not triggers, I have now combined the two audios in to one track in a separate program, but nothing seems to make the audio work in Chrome
But while I can see that fix all seems to work for the Review tool version, my web output version is still not working - there is audio on the first slide, there is no play button that appears before the first slide
I have the same problem. My courses will play audio in Safari and IE but not Chrome for Mac or Chrome for Windows. It seems like an HTML5/Chrome problem. Is there a solution?
I'm having this issue as well. I am not able to to hear any audio in Google Chrome for my Review link. Need to QA this today, can't have the audio not working.
Hi Kaitlin - after a lot of faffing I did get the review tool link to work (though the publish still does not) if you just need the review tool, double check you have updated Storyline 360 - I also restarted my machine.
If it is working you should have a play button on the front of the course that you have to click before you get to see it
We're with you Kaitlin! A coworker of mine published a course to Articulate Review and the audio does not work in Chrome. Better yet, when you open the same course, using the share link, in Edge, the course's audio works, but then you're prompted to sign in ever comment you make. Thoughts?
I'm also having the same issue. The audio does eventualy load after 5-10 minutes of waiting (not a great experience for my SMEs). The module was created using SL360, we are using Google Chrome browser for Articulate review screen.
Just an update to my earlier post: if you open up your course in Articulate Review and leave it for about 10-15 minutes, the audio MAY start working. Still incredibly annoying and not ideal when you have client's trying to review work, but hopefully offers a temporary solution for some
It's frustrating, right?! Be sure your Storyline 360 is up to date. If not, this may be why. Mine started working again in Chrome after updating and republishing.
Yes!! This was my exact problem yesterday. Updating Storyline 360 and republishing to Review did the trick for me, and I'm now up and running in Chrome again.
OK I see the Articulate update is working, but is there still a problem with all of my existing courses that were published before Articulate made the update. Will they run? I haven't asked my clients yet but I suspect they are going to tell me existing courses no longer work with Chrome. I have hundreds of courses. Am I suppose to republish all of them and have my clients reload the new versions in their LMS? Or maybe this problem doesn't exist when publishing to an LMS ala SCORM 1.2 ? Does anyone know?
93 Replies
Hi
Has this issue been fixed yet I'm experiencing the same thing, no audio when I review through Articulate 360 Review?
Phil
I am having audio problems. My audio worked fine last week, then this week none of the audio plays in the review tool.
I originally thought the problem had occurred when I tried to put 2 audios on the timeline (Friday afternoon) as this is when the audio stopped working, but I have tried allsorts of triggers but it doesn't play. - Only when I read the posts here did I check the whole project and have found all screens now not playing the audio!
OK literally retested before sending this post out and it seems to be working again!????
ok so:
1. two audios on one slide will not play.
2. once this has not played single audios on other screens seem to not play
here is my test file: https://360.articulate.com/review/content/cff2f816-7cc1-4dc0-b275-1fc42f8b8760/review
ok so now in the Review tool a play button appears before my course, and when clicked everything appears to work ok, but then I published a test web output version (as this is not going on an LMS) and the audio on the first screen does not work at all in Chrome
It seems to work fine in IE.
I have tried triggers and not triggers, I have now combined the two audios in to one track in a separate program, but nothing seems to make the audio work in Chrome
Hi Lizzie
read through this post about audio and Chrome and see if it answers some questions for you
thanks Wendy - this is really helpful.
But while I can see that fix all seems to work for the Review tool version, my web output version is still not working - there is audio on the first slide, there is no play button that appears before the first slide
I have the same problem. My courses will play audio in Safari and IE but not Chrome for Mac or Chrome for Windows. It seems like an HTML5/Chrome problem. Is there a solution?
I'm having this issue as well. I am not able to to hear any audio in Google Chrome for my Review link. Need to QA this today, can't have the audio not working.
Any and all help is appreciated.
Hi Kaitlin - after a lot of faffing I did get the review tool link to work (though the publish still does not) if you just need the review tool, double check you have updated Storyline 360 - I also restarted my machine.
If it is working you should have a play button on the front of the course that you have to click before you get to see it
We're with you Kaitlin! A coworker of mine published a course to Articulate Review and the audio does not work in Chrome. Better yet, when you open the same course, using the share link, in Edge, the course's audio works, but then you're prompted to sign in ever comment you make. Thoughts?
I thought the issue was solved, however it still works intermittently. It's becoming extremely irritating, and I don't know what can be done.
Ashley's responses on this page were helpful in understanding why but I still have some questions as to what will work in my inventory :s
https://community.articulate.com/discussions/articulate-storyline/chrome-audio-fix-in-update-3
Hi,
I'm also having the same issue. The audio does eventualy load after 5-10 minutes of waiting (not a great experience for my SMEs). The module was created using SL360, we are using Google Chrome browser for Articulate review screen.
I am experiencing the same problem but seems to be specific to Chrome.
this is a chrome 66 problem
Fix only works when files are hosted online - playing files locally the audio will not work.
I have them hosted on Articulate Review (360.articulate.com) and the audio does NOT work with Chrome.
Hey everyone,
Just an update to my earlier post: if you open up your course in Articulate Review and leave it for about 10-15 minutes, the audio MAY start working. Still incredibly annoying and not ideal when you have client's trying to review work, but hopefully offers a temporary solution for some
Oh good! Updating SL360 was the trick for me as well, it turns out.
Yes, I noticed that recently. Not sure what changed with Chrome but Articulate needs to get this fixed ASAP.
Craig Lutz
Senior Manager
Learning Development & Technology
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clutz@gannett.com
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It's frustrating, right?! Be sure your Storyline 360 is up to date. If not, this may be why. Mine started working again in Chrome after updating and republishing.
Yes!! This was my exact problem yesterday. Updating Storyline 360 and republishing to Review did the trick for me, and I'm now up and running in Chrome again.
Good luck!
OK I see the Articulate update is working, but is there still a problem with all of my existing courses that were published before Articulate made the update. Will they run? I haven't asked my clients yet but I suspect they are going to tell me existing courses no longer work with Chrome. I have hundreds of courses. Am I suppose to republish all of them and have my clients reload the new versions in their LMS? Or maybe this problem doesn't exist when publishing to an LMS ala SCORM 1.2 ? Does anyone know?
I am also having this issue today. I am unable to hear audio in courses I publish to Review in Chrome. They seem to work in IE.
Published SCORM packages work fine in my Moodle LMS, I'm on chat with ARticulate support and he's saying that some are not working.
I'm am experiencing the same issue. I have used 360 review in the past with no problem. I am just recently having an issue with no sound.
Is there any update?