88 Replies
Katie Riggio

Welcome, Tanya. Sorry you're running into that!

I'd love to help, and have a few questions to help us with our next steps:

  • What authoring tool are you using to publish to Review 360?
  • Would you mind sharing your project file and Review 360 link so we can try to replicate the behavior in IE11 and Chrome? You can share it publicly here, or send it to us privately by using this upload link. We'll have a closer look, and will delete it when we sort what's happening!
Katie Riggio

Hi, Ruth. So sorry the audio isn't working right in IE! 

I'm not seeing any reported issues of this yet, but that's ok! Could I grab what version of IE11 you're using? And if you're comfortable with sharing your project file, I'm happy to test it. You can share it publicly here or privately by using this upload link. I'll delete it after a thorough look!

Angela Hutchinson

I just wanted to post here that I am having the same problem with my course created yesterday. It was created via SL360 in Chrome. And I'm attempting to play in Chrome. It's only the latest version that is giving me a problem. I've tried republishing multiple times. Could this be an internet speed issue? Sometimes the web gets clogged here at Capital One and things are slow. I'm wondering if that might be related to this problem?? Any tips would be greatly appreciated. 

Ashley Terwilliger-Pollard

Hi Angela,

Are you using the latest version of Chrome (ver 79) or the latest version of Storyline 360 (update 36) or both? I'd want to have our team test out your Review 360 link to be sure. How does the rest of the course play? If you can include the Share link here from Review we can give it a test, or you can connect with our Support Team here! 

Some other things to test out while our team takes a look:

  • How does it play in any other browsers? Safari, Edge, Firefox, etc.
  • Can you test it from another internet/network connection? 
  • Did you notice any playback issues in Preview? What about publishing it to Web and uploading somewhere else, like to Tempshare.

Let us know - and we'll be standing by to help test too! 

Wayne Judd

Hi, same thing for me. Was this ever resolved or is it a browswer issue? I find I have to actively click on the speaker icon set up in the player and click the slide control for audio to work on review as it doesn't come in automatically. Viewing the same review course on a phone rather than laptop and everything works fine ... strange.


Lauren Connelly

Hi Wayne!

We don't have any current reports for audio not playing in Review 360 so we'll need to do some investigating!

I've tested a course with audio in Review 360 in Chrome and the audio is playing on my end.

Which browser are you using when viewing the course in Review 360? Would you mind also sharing the Review 360 link so I test it on my end?

Wayne Judd

Hi Lauren,

When the link opens in Chrome - that's when I get the issue. Unfortunately, Chrome is the defailt browser in our organisation. If I copy and paste the link into Internet Explorer the audio works fine. In the example below, there is no audio on the first slide but it is set up to play atomatically on all subsequent slides:





Ren Gomez

Hi Wayne,

Thanks for following up and sharing your course link! I tried it out in Google Chrome, and everything worked well on my end, though I did notice a bit of a lag at the beginning of the two slides I tested.

Is this what you're expecting? Try ensuring you're on the latest update of Chrome, or if you'd like some tailored support, feel free to connect with a support engineer, and they can take a closer look at your setup.

Bob Mongiovi

I've been having similar issues, with audio playing in IE, but not Chrome.  Chrome was inconsistent.  I noticed while it's silent, and I click on the screen, the audio started.  Not sure if it's a focus issue.  

I ended up putting a silent audio file on the first slide, which prompted the play button at the beginning, which gives the course focus, and audio played fine on Chrome after that.

Lauren Connelly

Hi Bob!

I'm happy to help! It sounds like the audio isn't playing in Chrome unless you click on the slide first. Is that correct?

If so, I'd love to take a look at the file so that we can see what might be causing the snag! Would you mind attaching the file to this discussion by using the Add Attachment button? If you prefer to share the file privately, here's a secure upload link.

Either way, we'll take a look and share what we find!

Lauren Connelly

Hi Caddi!

Sorry for the trouble! Have you tried using a different browser like Chrome or Edge?

If using another browser isn't this fix, then here's a quick troubleshooting step to try:

  • Import the audio into a new Storyline 360 project. Publish to Review 360 and see if the audio plays. If it does, then I'd recommend removing the audio from the file and then importing it again. 

If the audio still isn't playing in a different browser or after reimporting, then we'll want to take a look at the project. Here's a private upload link where you can share the .story file with us.

Leslie McKerchie

Hi Gloria and welcome to E-Learning Heroes. 😊

Thanks for reaching out and sharing that you're experiencing a similar issue. It sounds like you're using Storyline 360 to publish to Review 360.

With your permission, I'd like to take a look at your .story project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Lee May

I'm currently experiencing this issue at the moment. I published a SL for Review and audio doesn't play at the beginning. It works normally in Review on mobile devices but not on my laptop on Chrome (Version 96.0.4664.45 (64-bit)). Would the type of audio in SL affect this? Or would it be the internet/lag issue?