With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Was there a resolution for this? I am receiving this error on several small courses but not all. I tried publishing as a video and it completed without error.
There are a few scenarios where that error might appear when publishing to Review 360. This article covers some reasons and solutions to try. If those don't help, let's try these steps:
Reboot, and sign out and back into your desktop app for Articulate 360.
Hi. I don't think the issues in the article are the problem. Some files created at the same time, in the same manner published just fine. It's just a few that didn't. I also tried the uninstall/reinstall repair option and it still is not working. If there is a slide or element that might be causing this issue, is there a way to figure out which one?
I am sorry to hear that you are still experiencing the issue even after re-installing Storyline.
With your permission, I'd like to take a look at the troublesome file to investigate what's happening. You can share it publicly here, or send it privately to our Support Engineers by uploading it here. We will delete it when finished troubleshooting.
It sounds like there is something in the project interrupting the publish. Are you comfortable sharing your file so I can see what is causing the error message?
You can share your file with us by using the "Add Attachment" button in this discussion. Or if you prefer to share the file privately, you can use this link and our Support Engineers will take a look!
Hi. I am having this problem with any course that I try to publish to Review. It started happening today. I rebooted, logged out (and the back in) to Articulate 360. Still no luck. I am sharing one of the files that it is happening with if that is helpful.
I am receiving this same error message. I had previously published to Review 360, but now I'm not able to update OR create a new version. Between publishing the two, I published as a Word version with no problem, and just an LMS version.
Thanks for reaching out and letting us know that you've run into an issue publishing to Review 360.
We are currently monitoring some intermittent issues detailed here, which includes a degraded performance of Review 360. We will keep the page updated and you are welcome to subscribe to updates if needed.
Were any of the previous complaints resolved? Any possibility for staff to post follow-ups on some of them with a general idea of what those issues were so that we can try to avoid reproducing similar errors in our development? Providing us with a topic or common problem will allow us to troubleshoot our development practices rather than posting blind in a forum without follow-ups.
@Adena Wilson
Did you have to change any settings or course material to successfully publish or was it just random that it happened to work that time?
I am sorry that you are running hitting this roadblock with publishing courses to Review 360. We are continuing to experience intermittent issues with Review 360.
While I don't have an exact ETA of when the issue will be resolved, you can stay up to date on the status of this issue by clicking this link here. You can also opt-in for status updates by clicking on the Subscribe to Updates button at the top of the Articulate status page.
We will be sure to keep this thread updated as soon as we have more information to share!
Thanks for the reply. Is it safe to assume that it is just a server issue and not necessarily something broken in a working file? Some of the earlier Staff replies suggested sharing the users' files implying that it's possible we could break something. Were those earlier issues server related or developer created?
I just want to make sure I'm not unintentionally breaking stuff on my end!
Thanks for reaching out and sorry to hear you're running into this issue! I see you have a case open and my teammate, Rowie, has provided some next steps.
Take some time to review and let him know if you have any questions!
I've been having difficulty uploading any course to Review 360. I have one course in particular that isn't loading on the existing review or as a new item.
I was able to publish a course without any problems. I am sure a staff person will jump in with any info on any intermittent issues. If you have the luxury of waiting a little you may want to try again in a bit.
Thanks. I've been trying all day with no luck. It did upload once, but overwrote a different existing course. I've tried everything. Not sure why this one course will not load.
Oh no. Forgive me if this next idea is something you have already tried: you could save your project as new file and try from the new file. Maybe there is something about that file. That happens to me sometimes (not with Review but other things). I hope you can resolve this soon.
71 Replies
Hi Steve and welcome to E-Learning Heroes :)
Thanks for reaching out and sharing what you are running into when publishing to Review 360.
I do not see any reported incidents that would have caused an issue.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Was there a resolution for this? I am receiving this error on several small courses but not all. I tried publishing as a video and it completed without error.
Hi there. Happy to lend a hand!
There are a few scenarios where that error might appear when publishing to Review 360. This article covers some reasons and solutions to try. If those don't help, let's try these steps:
Let me know if any of those tactics help, I'll be here!
Hi. I don't think the issues in the article are the problem. Some files created at the same time, in the same manner published just fine. It's just a few that didn't.
I also tried the uninstall/reinstall repair option and it still is not working.
If there is a slide or element that might be causing this issue, is there a way to figure out which one?
Hi, I have same problem... :-(
Hey there!
I am sorry to hear that you are still experiencing the issue even after re-installing Storyline.
With your permission, I'd like to take a look at the troublesome file to investigate what's happening. You can share it publicly here, or send it privately to our Support Engineers by uploading it here. We will delete it when finished troubleshooting.
This post was removed by the author
I'm having the same problem, too.
Hi Ellen and Ondřej,
It sounds like there is something in the project interrupting the publish. Are you comfortable sharing your file so I can see what is causing the error message?
You can share your file with us by using the "Add Attachment" button in this discussion. Or if you prefer to share the file privately, you can use this link and our Support Engineers will take a look!
Hi. I am having this problem with any course that I try to publish to Review. It started happening today. I rebooted, logged out (and the back in) to Articulate 360. Still no luck. I am sharing one of the files that it is happening with if that is helpful.
Thank you.
Hi Adena,
We did have some loading issues that have been resolved.
You can see our incident detailed here.
I was able to publish your course successfully.
Are you able to publish now?
I am receiving this same error message. I had previously published to Review 360, but now I'm not able to update OR create a new version. Between publishing the two, I published as a Word version with no problem, and just an LMS version.
Thank you.
Hi Stephanie,
Thanks for reaching out and letting us know that you've run into an issue publishing to Review 360.
We are currently monitoring some intermittent issues detailed here, which includes a degraded performance of Review 360. We will keep the page updated and you are welcome to subscribe to updates if needed.
Hello Leslie. Thank you for the response and testing my course. Yes, I can now publish to Review. Excellent!
Thanks again!
Same issues, "there was an error publishing...."
Were any of the previous complaints resolved? Any possibility for staff to post follow-ups on some of them with a general idea of what those issues were so that we can try to avoid reproducing similar errors in our development? Providing us with a topic or common problem will allow us to troubleshoot our development practices rather than posting blind in a forum without follow-ups.
@Adena Wilson
Did you have to change any settings or course material to successfully publish or was it just random that it happened to work that time?
Thanks in advance,
Hi Noel,
I am sorry that you are running hitting this roadblock with publishing courses to Review 360. We are continuing to experience intermittent issues with Review 360.
While I don't have an exact ETA of when the issue will be resolved, you can stay up to date on the status of this issue by clicking this link here. You can also opt-in for status updates by clicking on the Subscribe to Updates button at the top of the Articulate status page.
We will be sure to keep this thread updated as soon as we have more information to share!
Thanks for the reply. Is it safe to assume that it is just a server issue and not necessarily something broken in a working file? Some of the earlier Staff replies suggested sharing the users' files implying that it's possible we could break something. Were those earlier issues server related or developer created?
I just want to make sure I'm not unintentionally breaking stuff on my end!
Hi Noel,
I did not make any changes - it just worked for me this morning when I tried again. I just tried again now and it is still working.
I hope that the issue has also been resolved for you.
-Adena
Hi Noel,
The common reasons you may run into an issue when publishing to Review 360 are outlined in this article.
However, as Vincent mentioned, we are experiencing degraded performance right now.
Hi,
Even i am facing the same issue. I'm unable to publish my files into Review 360 though i am able to publish other output formats.
Just to check i tried to republish the file that was already published into Review 360 and getting the same error.
Could you please provide us a solution for this issue or let us know as soon as this issue is cleared in Review 360.
Hi Gopinath,
Thanks for reaching out and sorry to hear you're running into this issue! I see you have a case open and my teammate, Rowie, has provided some next steps.
Take some time to review and let him know if you have any questions!
Hello,
I've been having difficulty uploading any course to Review 360. I have one course in particular that isn't loading on the existing review or as a new item.
Hi Tessa,
I was able to publish a course without any problems. I am sure a staff person will jump in with any info on any intermittent issues. If you have the luxury of waiting a little you may want to try again in a bit.
Good luck.
Hi Adena,
Thanks. I've been trying all day with no luck. It did upload once, but overwrote a different existing course. I've tried everything. Not sure why this one course will not load.
Oh no. Forgive me if this next idea is something you have already tried: you could save your project as new file and try from the new file. Maybe there is something about that file. That happens to me sometimes (not with Review but other things). I hope you can resolve this soon.