Review 360 not showing when you have new Feedback in top menu

Hello there, Teresa!

Thanks for the screenshot and so sorry you're seeing that. I'm having trouble recreating the missing feedback notice on a hosted Storyline 360 Update 40 course:

• Quick Video of my Test in Chrome 81 📹

Let's dig in!

• When you access new comments through the email notification, is the red circle missing? Or, is it missing if you go through the Review 360 dashboard?
• Is this happening in all browsers or a certain one?
• Any trends in terms of the reviewer? (i.e., is laurapastore01@gmail.com the only affected email?)

Thanks for the video Katie.  So, this is like the character insert crashing my storyline, it is not consistent, and so hard to reproduce.  I have the latest storyline and chrome like you and on Windows 10.  I have two other elearnings in progress and the Feedback red circle is working fine.  I actually noticed that this happened on two existing elearnings where the feedback works for ever, and then all of a sudden stopped.  I can confirm that it is different users, as the other elearning was a different editor and his stopped showing up.  The good thing is I am still getting the emails so I know they are there, and when I click on Feedback they are in there, just not seeing the notice.  I think I had loggedi as an issue a long long time ago with Articulate as well.  So probably a file under my name...but again we couldn't duplicate, so I just thought I would see if it was happening to anyone else.  I am not too concerned just wanted to check in.

Also, I had posted a long time ago about the black screen flash when you open a pop up window, and I noticed it is still happening, are you able to see if that is in progress of being fixed?  No worries if you can't 

Cheers

Teresa

Hi Teresa!

Thank you for those extra details! I was looking at similar snags, and republishing the course to Review 360 does the trick. Instead of choosing "Publish an Updated Version", try using "Publish a New Version."

I found the bug report that addresses the issue where lightboxes are blank and flicker when they open using the Classic Player. I don't have an update to share on the progress of this bug. I'll add this discussion to the report so that we can keep you updated when we have a fix!

If you publish a new version though, do you lose all the comments from the other version.

I just started a new elearning and the feedback is working fine, I find it is just an occasional hiccup.  But wanted to see if I was the only one.

Thanks for the update on the black flash on pop up for classic player.  I have a lot of pop up s in the current elearning and for me the black box is so noticeable, but hopefully learners will not be bothered by it.  Fingers crossed they tackle it soon.  I prefer the Classic player functionality over Modern, so I hope they do fix it.

Thanks Lauren.

Hi Teresa!

Great question! You don't lose the comments from previous versions. You have the option of leaving the comments in the previous version or adding them to the current version.

Here's what that looks like:

Hi all,

Yes unfortunately I am having the same issue as Teresa. Rather oddly, it wasn't following an update or similar - one day it was working and the next it wasn't. I've tried signing out/in, clearing my browser cache and installed the latest Storyline update but no effect.

If anyone has found a fix to this I'd be very grateful.

Hi Matthew,

Thanks for reaching out and sharing that you're running into a similar issue that was originally reported.

I created a sample course with a couple of versions published to Review 360 to try to replicate and think I'm curious if you're seeing what I experienced when viewing a different version. Take a look at this Peek 360 video for a better explanation and let me know if that fits what you are seeing as well.

Just to comment for Matthew and after reviewing Leslie's video, the issue Matthew describes still happens but is so random, I understand why difficult to troubleshoot.  I always publish a new version of an existing item and every once in a while someone will tell me they added comments but the Feedback menu at the top that gives the red circle with the number of new feedback items just doesn't show up.  I get the emails so it is okay I know to go in, but again very random but I can confirm I am always on the current version when looking.

Cheers

T

Thank you Matt and Teresa for following up! I'm happy to report this to our team. Do you mind sharing which browser each of you is using? Also, can you try using a different browser and let me know if you see the notifications when viewing the Review 360 link in another browser?

Morning, I always use the latest version of Chrome.  And as mentioned it is so random.  IE is not supported at our office so don't use it.  And if I recall when I had the issue before I tried both Chrome and Firefox and it was the same where they both didn't show at the time.  It has been working for me lately.