we use special embed codes from viddler for videos in storyline 360. All 360.articulate.com/ subdomains are set to be allowed in viddler. When publishing to review the video player is shown, but says: video not found.
When we publish to LMS, this is not a problem. Is this a setting in viddler, in review360 or in the computer settings of the person reviewing? e.g. I have tried it with several standard browsers and pop-up are allowed.
Would you be willing to share a copy of your Storyline project file here or in private by opening a support case so we can test your embed code to see what's happening?
We'll troubleshoot the behavior by first using a different embed code to test the functionality. You can also do this on your end by using this code to see if it loads:
If the code above works for you, there's a chance that the behavior is being caused by the embed code from the source that you're using. Review 360 might not be authorized to connect to the video you are trying to embed, resulting in the error that you are seeing.
Sorry for answering only now, but notifications went to a very old email address. This is changed now and I should receive replies now directly. Thanks so much for the test link. We'll do the test and come back to you.
3 Replies
Hello Eva,
Thanks for reaching out!
Would you be willing to share a copy of your Storyline project file here or in private by opening a support case so we can test your embed code to see what's happening?
We'll troubleshoot the behavior by first using a different embed code to test the functionality. You can also do this on your end by using this code to see if it loads:
If the code above works for you, there's a chance that the behavior is being caused by the embed code from the source that you're using. Review 360 might not be authorized to connect to the video you are trying to embed, resulting in the error that you are seeing.
Hello Joe,
Sorry for answering only now, but notifications went to a very old email address. This is changed now and I should receive replies now directly.
Thanks so much for the test link. We'll do the test and come back to you.
Many thanks.
Eva
You are most welcome. Let me know how it goes!