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KarthickRichard's avatar
KarthickRichard
Community Member
4 years ago

Bug That Marks Correct Answer as Incorrect in Multiple Response

Ran into a weird bug when testing a Rise course today. A Multiple Response question in the quiz is being marked as Incorrect even though the answers are selected correctly. 

Wondering if anyone else has come across this issue. I recreated the question and the new one works fine. It's just this question that has the issue.

 

7 Replies

  • KarlMuller's avatar
    KarlMuller
    Community Member

    Hi,

    Yes, I've seen this. As far as I can tell, it happened to me when I initially selected Multiple Choice as the question type. Then changed it to Multiple Response once the question had been created. Had to delete and recreate the question.

  • Hi there, Karthick. Let us know if Karl's solution applies to you. If not, we'd love to investigate with you directly. You can click here to start that conversation with us.

  • RyanHasan's avatar
    RyanHasan
    Community Member

    I am having this same problem in two different lessons, one of which started life as a Multiple Select, and one that did not. This workaround did not solve the problem in the one that started as a Multiple Choice, rather than a Multiple Select.

    This is a very big problem for my client's e-learning course, and is a major glitch that should be getting absolute prioritization. Is anything being done to correct this?

  • We just ran into the same issue. Are there already any updates to possible quick fixes?

    • KarlMuller's avatar
      KarlMuller
      Community Member

      Hi Jana,

      As mentioned above, delete and recreate the question.

  • Hi, I also had the same issue but with a multiple choice question. Please see attached, is there an issue/log on this already?  Please advise Articulate. 

    • StevenBenassi's avatar
      StevenBenassi
      Staff

      Hi Elizabeth!

      Sorry to hear you've run into this setback with Multiple Choice questions from your Rise 360 lesson!

      I noticed that you've opened a support case and shared your course with my colleague, Darwin. It looks like he replied to your e-mail providing insight into what was causing this behavior. If you have any follow-up questions, feel free to reconnect with Darwin through your case!