Can't find the option to delete labelled graphic markers?

May 02, 2022

Hi! I'm working on an eLearning Module for my company and can't seem to find the trash button to delete markers on a labelled graphic. I accidentally ended up making a bunch more on accident. Is this some kind of glitch? I reset the page several times and there still was no trash icon present for each marker.

2 Replies

Lea Agato
Staff

11 months ago05/02/22 at 4:47 pm (UTC)

Hi Candy! We've identified an outage with Rise 360 where users may have trouble deleting images or logos in Rise, and the trash can icon on some blocks may be missing or showing up incorrectly.

You can follow our status page for updates by clicking here. I'll also update you here once the situation is resolved. I'm sorry for the trouble!

Lea Agato
Staff

11 months ago05/02/22 at 4:59 pm (UTC)

Hi Candy! We experienced issues in Rise 360 (https://www.articulatestatus.com/) earlier today, but now everything is working normally again.

If you're still having trouble deleting images and logos, please open a case here (http://articulatecase.com), and we'll investigate the problem with you!