Can't publish a new version of an existing item
Jul 30, 2020
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Good news! Now you can create shared team folders in Review 360 to organize your content, assign permissions, and invite collaborators. This enhancement allows multiple authors to publish new versions of a course to the same Review 360 project.
Give this new feature a try, and let us know if you have any questions about it!
29 Replies
I believe the issue is that I'm a course manager- when I published a test course that I created and own, I saw the option to create a new version. Do I need to be a course owner to publish new versions? If so, is that intentional? Seems like a bug to me.
Yes -- you do need to own the course to publish as a new version.
My team and I have experienced this as well. We don't like it either.
Landed here hoping for a solution, but I'm assuming there isn't one? I guess the course owner will have to transfer the ownership to whoever will more actively publish that week/month while the project is being worked on.
My team is bothered by this as well. We'd like to be able to publish new versions of existing courses as managers. This shouldn't be restricted to owners only. We make our boss the owner of all courses in case anything were to ever happen to any of us.
I have the same issue, but I am an owner. Despite specifying that I'm publishing a new version of the existing module 3, for example, it will label it as "6" and then my client's comments are not present on the new version.
This ruins the whole review workflow, and I have quite a few courses that have numerous modules.
Now, in addition, when I delete a mislabeled item, it deletes the item according to what the programming has mistakenly identified as that item, so I'm going to have to go back to using email for reviews.
Hi David, I'm so sorry you're running into this odd behavior when publishing your Rise courses. Would you mind submitting a support case for this issue? You can use the form here. Our support engineers will reach out to you directly to help you troubleshoot this issue. Thanks!
Agreed with the others. Course Managers absolutely must be able to publish new versions of existing modules. What's the status of this request Rise Staff?
Hi Amanda, we don't have this feature in our roadmap right now, but we'll be sure to share our updates here if anything changes!
Hi there, instead of creating a new post was hoping to add to this. The last two weeks started a new RISE course and every time i go to publish to Review. it keeps defaulting to the "create new" radio button". I have to constantly select the "existing radio button" then open the drop down and find my course. It never did this before. Not a big deal but so easy to generate a second link when you don't want to....
Hi, We are also having a problem publishing a new version of RISE courses as a new version of an existing item - the course we are working on does not appear in the dropdown list of courses at all. This is a recent problem for us as we were always able to do this until the last week or so. Has something changed in the last update for RISE?
Are you the owner or manager? If you are no longer the owner, then this is why.
Hi Jen, I am still the owner.
Hi Janet, our team would love to help!
Could you please share a screen recording that shows the existing item in Review 360 and what happens when you try to publish a new version of an existing item from your Rise 360 account? That would really help us to narrow down what's happening here.
You can either share the screen recording here in the community discussion, or you can open a case. Thanks!
Hi Alyssa,
I set up to make the recording this morning and I am happy to report that RISE is now back to normal again and allowing me to publish a new version of an existing item so this issue seems to have resolved itself. Many thanks for your reply to this thread, it was causing us a big headache on Friday last week!
I am trying to publish a new version of an existing item. The course I am working on does not appear in the dropdown list of courses at all. This is a recent problem for me as I was always able to do this until the last month or so. Has something changed in the last update for RISE?
Strange because I published the first version in the Review Tool, but now cannot publish a second one to share the edits and corrections I have made. I don't want to loose my comments - the SME's will not know whicxh comments were addressed and which are still open.
Major pain! Please advise!
Hi there, Lynn. Are you still the owner of that course, or are you a collaborator? If you're the owner, our team can have a closer look and find out what's going on!
Just to pipe in Crystal, I wonder if something over arching is happening with RISE and its publish options as today three times it default to create a new item even though it was clearly an existing item so had to remember to select the second radio button.
Then also today, it suggested I create a new version of an existing item BUT the existing item it selected was a different module.
I just moved things around but may be something bigger going on... :)
This is a constant problem with RISE in my system also. Please float a fix order to the top. Thanks.
S. Lynn Weiser
Instructional Designer
John Deere Financial
US/Canada Digital Marketing & Training
6400 NW 86th St.
Johnston, IA 50131
Office: 515-267-3391
Mobile: 515-250-9663
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Hi everyone! Here's a 1-minute video of what I'm seeing when I publish a Rise 360 course to Review 360 as the course owner.
If what I demonstrated in the video doesn't match what you're seeing, and you've verified that you are the course owner, can you please record a similar video to show us what's happening from your side? That would be helpful!
HI Alyssa, well by golly it happened, and I made a recording for you .
https://360.articulate.com/review/content/bc7cb4de-9899-4101-99da-6bbab39b309d/review
This is where you go to publish and it decides it will publish a new item, even though it is existing. Then when I change to existing I have to go locate it otherwise it will publish over another one. Obviously really random and not easy to recreate. But I got one for you :)
Cheers T
Thanks for that video, Teresa! Are you the course owner on that course?
Also, if you try to publish the same course to Review 360 later, does it default back to the correct option?
Sorry for the delay Alyssa, yes, I am the course owner, and yes the next time it often works. Today, I had an instance where it selected Create new, but when I went to change it to publish new version of existing, it actually had the right course selected in the list. Again, very random. Not a huge deal, but if you are trying to do it quickly could end up overriding a completely different course.
Okay, so today, I think I see what is happening, if you look at the recording it actually didn't give me the two drop down items that usually show up when you select Review it just went straight to the screen. Normally, you get "Publish a new version" or "Review in 360" , not sure if that is a big deal, as the Publish a new version takes you to the screen with the two radio buttons. But anyway, But I did it a third time and it is now selecting the right option :)
But here is a glimpse of what it did for a good chunk of today.
https://360.articulate.com/review/content/ca10dba0-7f88-4e8e-a99c-707be818c53b/review
Hi Teresa. Thank you so much for the videos; it is really helpful. I tried publishing my Rise 360 course to Review 360 a couple of times today, and it has been selecting the right option (Publish a new version of an existing item) and the correct course to be updated. You mentioned that it is now working correctly as well on your side? I do hope the issue won't happen again but if it does, feel free to reach out to our support engineers for a closer look. You can reach them here.
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