Sorry for the hiccup yesterday working with your labeled graphic images. Our team spotted and fixed the issue as well, and you'll see it noted on our Articulate Status page as:
Resolved - We've fixed this issue and confirmed that labeled graphic blocks are working normally. Sep 5, 17:24 UTC Identified - Hi there, Rise users. The labeled graphic block is not currently appearing correctly in Rise courses. We're working on a fix, and we’ll let you know as soon as it's ready. We’re so sorry for any trouble. Sep 5, 16:41 UTC
Hi Deborah! Are you encountering an error when trying to upload an image? Have you tried using another supported browser to see if you'll be able to upload an image? You can also clear your browser's cache to see if that will fix the issue. Please open a support case here if you continue to encounter this issue. Our support engineers are always happy to help!
3 Replies
Hi Julie,
Sorry for the hiccup yesterday working with your labeled graphic images. Our team spotted and fixed the issue as well, and you'll see it noted on our Articulate Status page as:
I just ran into this issue again. I run in to it from time to time. It has to do with the height of the image (I think)
Can you please look into the issue again?
Hi Deborah! Are you encountering an error when trying to upload an image? Have you tried using another supported browser to see if you'll be able to upload an image? You can also clear your browser's cache to see if that will fix the issue. Please open a support case here if you continue to encounter this issue. Our support engineers are always happy to help!