Hello, I am new to trying to create subtitles and am trying to work on a VTT file. I have never done this before and it looks like based on what I can research I did it correctly but again i'm sure I am missing a step. Could anyone take a look? It's a super short file. I uploaded it to the video and it doesn't play back so I am sure its operator error.
The formating may not be in UTF-8 or another type of formatting problem. Could you please share a copy of your video or course, as well as a fresh new VVT file and we can investigate further by submitting a case here?
I apologize for not responding! I didn't see your response. So a little wrinkle to this, now that I got back to this project. I uploaded the VTT file and in the preview mode within RISE I can see the Closed Captions. However, when I export it as a SCORM file and upload to the LMS the captions are not there
Thanks for the update, Cody! We'd love to see your file and find out what's happening. Click here to open a case and you can securely share your exported output to start!
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That file looks correct to me. When you say you uploaded to the video, where/how did you do that? Within Storyline or hosted somewhere?
Hello thanks for the quick response.
So I am utilizing RISE, and I uploaded a video to it and then clicked Edit>Edit>Manage Closed Captions. Then uploaded that file.
Cody Messmore
Learning & Development Systems Manager
Hi Cody! Thanks for reaching out! If you haven't already, please this article as a guide.
The formating may not be in UTF-8 or another type of formatting problem. Could you please share a copy of your video or course, as well as a fresh new VVT file and we can investigate further by submitting a case here?
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I apologize for not responding! I didn't see your response. So a little wrinkle to this, now that I got back to this project. I uploaded the VTT file and in the preview mode within RISE I can see the Closed Captions. However, when I export it as a SCORM file and upload to the LMS the captions are not there
Thanks for the update, Cody! We'd love to see your file and find out what's happening. Click here to open a case and you can securely share your exported output to start!