Exporting RISE to pdf not working

Hi, I see this discussion is years old, but I'm currently getting an error (says, "Something Went Wrong") when I try to export a RISE course to PDF.  I do have a process block in the course, but this thread suggests the issue was resolved.

I've tried exporting with Edge and Chrome.  Any other suggestions?

Hi there, Jacob. If you're still having trouble exporting, would you mind sharing your course with my team? Click here to get the process started, and we'll send you instructions on how to send a copy to us privately. We delete all customer content once we're done troubleshooting.

Thanks!

I'm having trouble exporting to pdf as well, only for one course.

Hi Caron! What happens when you try exporting this course to PDF? Do you see an error message? 

Do you notice an improvement if you use a different web browser?

Hi there,

It's been two years since this discussion started and I am having the same issue. Could this be fixed? Could you please submit a request for having this feature fixed with your team? Thanks. Stef

BTW - I don't have any process blocks and still can't export as pdf. Please advice. Thanks. Stef

Hello, Stefaniada! I'm really glad you reached out. What happens when you export your course as a PDF? Do you see an error message, or does the PDF appear blank?

Also, does this happen with all of your Rise 360 coures, or just one course in particular?

Hi there, It is happening with this course in particular and I am getting this error message (see attachment). Thanks, Stef

Thanks, Stefaniada. Since it's happening with only one course, that sounds like a course-specific issue.

Could you please duplicate that course on your Rise 360 dashboard? Then, please try exporting a PDF of the duplicate course. Let me know how it goes!

HI Alyssa,

I did that and I am getting the same error message. This is very disappointing. Stef

I'm sorry that didn't work, Stefaniada! I'm going to connect you with our Support Engineers so they can take a closer look at this course. Someone from the team will reach out to you soon!

Yes, they did, however I can't upload the course as they ask me to do, firstly because it is a Rise course and secondly due to copyright. What do you advice? Stef

Hi Stefaniada,

I'll let Gren know that you're unable to share your course with her due to copyright. She will help you with alternatives!

Thanks. Stef

Hi,

I am facing the same issue , I am not able to export the course to PDF , Please see the attachment for more information 

Please assist as i need to submit a pdf/word version tomorrow morning

Hi Prashu! I can see that you submitted a case and Jan was able to help you with exporting your course as a PDF. Awesome.

Hi, sorry to reanimate this ancient thread, but I have exactly the same problem, download of a course exported to pdf does not work.

I get the email, get to the page with the download link, but it just does not download. Been through the procedure about 5 times now, at some stage it even showed up in the downloads (but with 0KB downloaded and no progress).

I do NOT have a process block in the course (never had), it is a small course (actually just a first draft).

When I click on the download link, nothing happens. Absolutely nothing.

Hi Felix! So sorry you are encountering issues in downloading your course to PDF. Does this happen only to this course or all of your Rise courses? 

If it happens to just one course, can you duplicate the course and then try to download the PDF from the duplicate? 

If you're still having trouble, please open a case with us here and one of our technical support engineers will be glad to assist you.

Hi Hazel,

thank you for your reply. Seems like the new year has one good turn already: The export worked without further tricks! Just tried to export it as pdf again and - voilá!

Thanks anyway, will keep it in mind if it happens again!

Glad to hear that it is working now, Felix! Happy New Year!

Hi! When I export Rise to PDF, it contains errors in printing emojis.  I need emojis to replicate the look of GUIs as I can't paste an image.  Help!

Hi Anali! I see that you're working with my teammate, Chester. Feel free to reply back to his last email to continue troubleshooting.

Hi, I cannot download the feedback I received in pdf from a Rise course. I need to share the feedback with some colleagues. What can I do? I have tried different navigators. When I download I get an html file named "false".

Thanks,

Karen