Forum Discussion
Graphic not showing in published version of course or preview mode
I have an image in a block by itself and when I preview the course its not visible. If I click on the white space, the zoomed in version of the graphic appears. The same thing happens when I publish the course. I have deleted the block and added it again. I have re-saved the graphic. Nothing has resolved this issue. The issue is with the graphic at the very end of the third lesson.
9 Replies
Hello, Kate!
Thanks for reaching out. Would you mind sharing that image file with our team? We'd like to test it in Rise 360 from our side.
If that works for you, you can attach it to a new discussion reply or open a case here.
Alyssa,
Thanks for reaching out! The image file is attached!
I've been playing around with the graphic a bit more. It appears this only happens when it is the last block of a lesson as an image on its own. If I add text with the image or add a block underneath it, the graphic is visible in preview and when published.
Thanks for that update, Kate! I'm seeing the same problem on my side. We will dig into this to find out why this is happening.
In the meantime, can you add a Continue block below the image block? Then the image should appear when you preview the lesson.
We aren't using the continue block in other courses so its not really an option. For this image and course, it worked to make it an image and text block.
Thanks for that follow-up, Kate. We've got this discussion tagged so we can update you with changes to this behavior.
I'm experiencing this exact issue. Is there a solution yet?
Hi there, Kate. We're still seeing this problem in Rise 360, but you can work around it by adding a continue button divider as the last block in the lesson. Please give that a try, and let us know if it works for you!
Good news, everyone! We fixed the issue where the final image block in a lesson would disappear when the image had a short height. To take advantage of this bug fix, you'll want to re-export any affected courses.
Please let us know if you have any further trouble with this!
