I'm having issues uploading images to Rise. The image uploads but then it sits and hangs at the processing stage before eventually timing out with an error. This doesn't always happen and is quite sporadic. However it does appear to be happening more and more often which is frustrating as it disrupts my workflow.
The image file sizes aren't large at all, and I'm using Chrome but I've also tried other browsers and still have the same issues.
Right now, uploading and viewing images in Rise 360 and Review 360 is unavailable. Exporting content from Rise 360 is also unavailable. We’re looking into what went wrong. We’ll let you know as soon as we have more info.
You can stay up-to-date with the latest information on our status page here.
Hey Matthew. I'd say 30% of the time is a bit inconvenient. If this upload failure is somewhat continual for you, we can explore some ideas around why it's happening. I realize it may be hard to catch since it's sporadic, but if you notice any errors in the developer console, those would be helpful details to share with us. Regardless, you can start the conversation with us here!
So sorry for the issue, Karl! We're seeing the same thing on our side, and our team is working on a fix as we speak. I'll update you as soon as we've got it sorted out!
So sorry you're having trouble uploading images in Rise 360. We're testing on our side, and everything is working normally for us. Try closing and reopening your browser window, then upload the image again. Please let me know if you're still getting stuck! I'll be standing by.
I haven't been able to get it to load even the second time. There is big problem here. Nobody in all the remote offices for my team can get it to work.
I've tried that many times and have cleared my cache. I've reported the issue to support (Case # 02015405). Three of my coworkers are reporting the same issue.
I think I isolated the problem. We work on VPN. If I log off VPN it works so I opened a ticket with our IT department. I will let you know if we can resolve it on our end in case anyone else has this problem.
OK, here is what happened on our end. Apparently employees at our company have never had upload privileges and they were mystified that we have been do this for over a year... anyway, they have a workaround and I can upload again...
I'm having the same difficulty of uploading images on Rise. I have restarted my computer, used different browsers but the problem is still there. I have submitted a ticket.
20 Replies
I am having this same issue. Was looking for a resolution but it may be site wide.
Hey folks, really sorry for the trouble.
Right now, uploading and viewing images in Rise 360 and Review 360 is unavailable. Exporting content from Rise 360 is also unavailable. We’re looking into what went wrong. We’ll let you know as soon as we have more info.
You can stay up-to-date with the latest information on our status page here.
Just a quick update that Rise 360 is functioning normally again! Let me know if you need further help.
Hey Matthew. I'd say 30% of the time is a bit inconvenient. If this upload failure is somewhat continual for you, we can explore some ideas around why it's happening. I realize it may be hard to catch since it's sporadic, but if you notice any errors in the developer console, those would be helpful details to share with us. Regardless, you can start the conversation with us here!
Once again I'm having random issues uploading images from the Content Library into a Rise Course.
Typically Rise would get stuck with a "Uploading" message, but this time round, nothing happens.
The image is not uploaded and there is also no message.
Sometimes I get this message "There was an issue uploading. Please try again."
If I try again it may/may not work.
So sorry for the issue, Karl! We're seeing the same thing on our side, and our team is working on a fix as we speak. I'll update you as soon as we've got it sorted out!
Same here. Can't upload or choose cover images in Rise. I submitted a ticket already.
So sorry for the interruption, Jesse. We'll let you know when we're back up and running!
In the meantime, you can stay up to date on our status right here.
Hey folks,
Images are now working normally, and we're keeping a careful eye on performance.
This morning was the first time I experienced this error and now I can't upload any images. It still seems to be an issue.
Hi Amanda!
So sorry you're having trouble uploading images in Rise 360. We're testing on our side, and everything is working normally for us. Try closing and reopening your browser window, then upload the image again. Please let me know if you're still getting stuck! I'll be standing by.
I haven't been able to get it to load even the second time. There is big problem here. Nobody in all the remote offices for my team can get it to work.
I've tried that many times and have cleared my cache. I've reported the issue to support (Case # 02015405). Three of my coworkers are reporting the same issue.
Hi, Madga – I'm going to open a case for you so we can get to the bottom of this. Keep an eye out for an email from us soon.
Hi, Amanda – smart idea to open a case. I'll connect with Jopney and follow along with your case as it progresses.
Amanda and I work together on different US coasts and we cannot upload images. I have restarted everything with no luck. Please advise.
Hi, Magda! We've got a case open for you, and you'll hear from Angelo soon. He'll work with you one-on-one to get this issue resolved!
I think I isolated the problem. We work on VPN. If I log off VPN it works so I opened a ticket with our IT department. I will let you know if we can resolve it on our end in case anyone else has this problem.
OK, here is what happened on our end. Apparently employees at our company have never had upload privileges and they were mystified that we have been do this for over a year... anyway, they have a workaround and I can upload again...
Thank you for updating this discussion, Magda! Let us know if we can help further.
I'm having the same difficulty of uploading images on Rise. I have restarted my computer, used different browsers but the problem is still there. I have submitted a ticket.