Lessons not completing in Rise 360
Aug 06, 2021
I need some help. We are using Rise to create learner guides for a course. We are taking advantage of the bookmark feature in Rise. I tested it some months ago in Cornerstone On Demand, and I was able to pick up where I left off. However, the issue we are having is that the module completes in the LMS, but when you re-launch the module, the lessons are unchecked, and it looks like the learner hasn't completed them. Since the learners will be accessing the guide over a number of days, it's essential that the bookmarking feature works properly.
I've copied the Rise module and deleted everything except five of the lessons (lessons 5-9), including the one that doesn't stay completed. When I tested the five lessons, everything completed and the check marks remained when I accessed the module again. I added everything back up to the point where the completion isn't saving (lessons 1-9), and had the same issue.
We are using Edge for the browser and Cornerstone On Demand for the LMS. The module has 14 lessons and is exported to SCORM 1.2. There is audio and video included, along with Storyline blocks.
Any help you can give me with this would be wonderful.