Photo upload issue Jan 27, 2022 By Nemanja Curkovic Good morning. When trying to upload a photo (tried several different file formats) from my computer, an error message appears with no details on what the issue is. Can someone advise what should be done in this case?
Hazel Bartolome Staff over 2 years ago01/29/22 at 2:24 am (UTC) Hi Nemanja! So sorry to hear you're having difficulty uploading a photo in Rise. Please try the following: 1. Please make sure that your browser is updated. Once updated, restart your browser and try accessing it again. 2. Try other supported browsers and check if you are still getting the issue. This will check if the issue is browser-specific. 3. Please access Rise in Incognito or InPrivate window Sometimes plugins cause odd behavior, Do you still get the same issue when in Incognito? 4. If the above steps do not work, kindly try clearing your cache to see if it will resolve the issue. Here's how to do it. If the issue still persists, do you mind sharing a screenshot of what you see?
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Hi Nemanja! So sorry to hear you're having difficulty uploading a photo in Rise.
Please try the following: