I seem to be having more and more problems with uploading images to my Rise courses using the 'replace image' function. Most times it seems to get stuck on 'processing'. If I cancel the process and try again I can usually get it to work after 4-5 tries, but it takes a lot of time.
It is a relatively new issue so I'm wondering if Rise has been updated and there is a bug in the upload system that was not there before?
Hi there, Jahson! I'm sorry that you've had to re-upload your images 4-5 times before they finally process successfully in Rise! That's definitely not what I would expect. Do you notice a difference if you switch to another supported web browser?
If you're seeing this problem across all of your web browsers, please open a case here, and attach one of the image files that is giving you trouble. Our engineers are standing by to help!
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Hi there, Jahson! I'm sorry that you've had to re-upload your images 4-5 times before they finally process successfully in Rise! That's definitely not what I would expect. Do you notice a difference if you switch to another supported web browser?
If you're seeing this problem across all of your web browsers, please open a case here, and attach one of the image files that is giving you trouble. Our engineers are standing by to help!