Curious if there's a way to recover deleted block from Rise. Somehow several blocks disappeared from one of my courses and I'm hoping to recover them. Is there a version history that I ca access to track these down? Thanks!
Please can you add me as another person wanting a way to undo content deletion. Absolutely crazy that it dissappears after a few seconds and is so discrete. Not too helpful given this seems to have been an issue for 2 years with no prioritization given to it.
Yes, please improve this functionality! Either a "longer" undo button or previous version feature.
Just a side note for those who are dealing with this - I have started publishing my Rise modules to Review 360 often. I still have to recreate a mistakenly deleted block in Rise, but I at least have the text/design from Review to go by since Review has the previous versions feature. Hope this helps!
Adding my vote to creating a better information recovery system.
Another solution that might prevent a number of these issues is to have a more protective system for deleting content. Requiring the deletion to be confirmed or even holding the delete button for a second or two before the content would prevent a number of accidental removals.
Hi Shawn. We're exploring improving the visibility of the Undo option. I don't have any timeline or details yet, but we'll let you know if anything changes!
This is obviously a huge issue. I accidentally deleted a block that had a video attached. The file was added by a previous employee. No way to recover it! Judging by this forum, making an undo option should be a top priority.
Here's the first 2 steps of your process, are there any answers yet?
Feature requests start with our customer support team. First, we check if there’s already a way to do what you’re asking. If there is, we’ll let you know. If not, we go to step 2
We consider the value this potential new feature would offer to our customers. We ask ourselves:
Will this feature meaningfully improve the experience of working with our software
Will it benefit a majority of users?
If we feel like the answer is “yes!”, we bring the request to our product development team
Our product development team is looking at ways we can improve the Undo feature visibility. I don't have an ETA on when it'll be ready, but we promise to keep you posted!
This just happened to me this morning and I am bummed to see that nothing has changed since the last post to this thread. Rise has been extremely helpful to us over the past year and I truly hope this gets resolved. We need an undo option that makes sense!
Wow! This has now happened to me three times and I'm a new user! I now understand what is happening, but I'm not sure I'll be able to do much about it. PLEASE fix this, perhaps by allowing the UNDO button to last longer! I don't want to have to save a bunch of versions. I would literally have to save versions every few minutes!
I just deleted several lessons from a course in error. A few minutes later, I discovered the mistake only to discover from this Discussion that Rise does not have a version control system built into the system.
Please add my vote in pushing this up the list for future additional features
Thanks.
PS - As a workaround, I'm now Exporting my work each day as a Web folder so at least I have the content in case I have to rebuild a section in the future. Built in version control would be so much smoother and efficient.
Same thing happened to me. All the blocks in a lesson disappeared while I was working in other lessons. Now I've got a couple hours of extra work to redo them, trying to remember what I wrote.
I'd like to see one or more of these features:
A delete confirmation prompt whenever we click to delete something, accidentally or intentionally.
A longer duration for the Undo feature.
A way to easily save versions, or even an automatic versioning feature that will save work every x minutes.
Work disappearing when its Delete button has not been clicked is a major bug that needs to be fixed.
I'd like to add my name to the list of users who is unhappy that there is no solution to the undo feature. That button disappears way too quickly and is too difficult to see. An errant click and content you have been diligently working on is simply GONE. With multiple contributors, it can be hard to get the right verbiage back.
Just accidentally over wrote the content of a block by hitting ctrl v instead of ctrl c. Not having a better undo function is pretty unforgivable in terms of UX. I am fuming.
79 Replies
+1 from me for improving the undo feature.
Really sorry you lost your work, Nor. If we make improvements to project recovery in the future, we'll share the news with everyone here.
Same thing here... very frustrating. Hope you can come up with a history version solution.
Please can you add me as another person wanting a way to undo content deletion. Absolutely crazy that it dissappears after a few seconds and is so discrete. Not too helpful given this seems to have been an issue for 2 years with no prioritization given to it.
Happend to me as well! Would be great to have an undo button or something like that! :)
Also adding myself to the group that would love more of a version history / undo. :)
Yes, please improve this functionality! Either a "longer" undo button or previous version feature.
Just a side note for those who are dealing with this - I have started publishing my Rise modules to Review 360 often. I still have to recreate a mistakenly deleted block in Rise, but I at least have the text/design from Review to go by since Review has the previous versions feature. Hope this helps!
Adding my vote to creating a better information recovery system.
Another solution that might prevent a number of these issues is to have a more protective system for deleting content. Requiring the deletion to be confirmed or even holding the delete button for a second or two before the content would prevent a number of accidental removals.
Alas, I too have lost hours worth of work. How can we get this prioritized to the top of the list?
Hi Shawn. We're exploring improving the visibility of the Undo option. I don't have any timeline or details yet, but we'll let you know if anything changes!
This is obviously a huge issue. I accidentally deleted a block that had a video attached. The file was added by a previous employee. No way to recover it! Judging by this forum, making an undo option should be a top priority.
Here's the first 2 steps of your process, are there any answers yet?
If we feel like the answer is “yes!”, we bring the request to our product development team
Hi there, Spencer.
Our product development team is looking at ways we can improve the Undo feature visibility. I don't have an ETA on when it'll be ready, but we promise to keep you posted!
This just happened to me this morning and I am bummed to see that nothing has changed since the last post to this thread. Rise has been extremely helpful to us over the past year and I truly hope this gets resolved. We need an undo option that makes sense!
Wow! This has now happened to me three times and I'm a new user! I now understand what is happening, but I'm not sure I'll be able to do much about it. PLEASE fix this, perhaps by allowing the UNDO button to last longer! I don't want to have to save a bunch of versions. I would literally have to save versions every few minutes!
When you try to delete a Template in Rise, you are presented with this confirmation box:
That's precisely what we need when deleting blocks: ask the user to confirm.
This is a very easy and essential fix to implement.
I just deleted several lessons from a course in error. A few minutes later, I discovered the mistake only to discover from this Discussion that Rise does not have a version control system built into the system.
Please add my vote in pushing this up the list for future additional features
Thanks.
PS - As a workaround, I'm now Exporting my work each day as a Web folder so at least I have the content in case I have to rebuild a section in the future. Built in version control would be so much smoother and efficient.
Same thing happened to me. All the blocks in a lesson disappeared while I was working in other lessons. Now I've got a couple hours of extra work to redo them, trying to remember what I wrote.
I'd like to see one or more of these features:
Work disappearing when its Delete button has not been clicked is a major bug that needs to be fixed.
- Unhappy Rise user
Hi there, Stuart. I'm going to send you an email to talk a bit more about what happened.
I'd like to add my name to the list of users who is unhappy that there is no solution to the undo feature. That button disappears way too quickly and is too difficult to see. An errant click and content you have been diligently working on is simply GONE. With multiple contributors, it can be hard to get the right verbiage back.
Just accidentally over wrote the content of a block by hitting ctrl v instead of ctrl c. Not having a better undo function is pretty unforgivable in terms of UX. I am fuming.
There is an undo in the text controls for when that happens.
If you are working on a text block, Ctrl+Z works as an UNDO.
As Karl mentioned, you can use the Control + z keyboard shortcut to undo deleted text. You can also use the Undo button in the floating toolbar.
Good to know, thank you.
It's true that it's a very frustrating situation when you hit delete and all your work is gone. Is there any update on developing such feature maybe?
I can see that this article has been opened for 2 years now...