I have a Rise 360 module with a quiz at the end. The quiz is set to allow the user 3 attempts at passing, with a 90% pass rate. I also have the setting to require the passing score before continuing.
The issue I face is that the number of attempts actually appears to be unlimited, and the user is not restricted to the 3 attempts I have set.
I have tested in SCORM Cloud.
Does anyone else experience this same issue, or am I missing something?
Hi, David! The quiz settings: require passing score to continue and limited number of tries are not meant to be used together.
If you choose to require a passing score to continue, you'll need to allow learners to keep retaking the quiz until they receive a passing score. I hope this helps!
Hi there. I've encountered the same issue but for a different reason. If I have "Reveal Answers" set to "Show incorrect answers with feedback" the Retries restriction doesn't work. However, if it have "Reveal Answers" set to "Hide all answers" the Retries restriction works.
I have "Require passing score to continue" set off, and I've tried with and without feedback in the actual quiz, but the results are the same. Unlimited attempts.
Is this intentional, or a bug? You'd think that when giving a student several attempts at a quiz, it'd be nice to tell them which ones they got wrong on their current attempt.
Hi there, Steven! I used the Share link for my sample course to test out limited retries when that feedback option is enabled. I wasn't allowed to take the quiz a third time.
I'm sorry you're having this issue with restricting quiz attempts. I would love to troubleshoot this for you. Would you be willing to share your course with us? Here are the steps to do that.
Thanks for your responses John and Crystal. Crystal, what you've done is exactly what I want to achieve, but can't. I tested in Review as well, but I can't remember if I tested after it was uploaded to our LMS. I'll test again on Tuesday (Monday is a holiday here). John, I've shared the course as requested. Thanks again.
After testing your course, the retake button stopped showing up after a total of 4 tries (the first try + the 3 retries). I made the mistake of only going through the quiz 3 times in my testing. Crystal pointed out to me that a total of 4 tries was needed to not see the retake button. Is it possible you did the same?
Sorry Jordan, that was my misunderstanding the function of the "Quiz Retries" setting. I should have set it to 2, making a total of 3 attempts.
However, that is not my issue. My issue was that when I set the "Reveal Answers" setting to "Show Incorrect Answers with Feedback" ,the retries restriction would no longer be applied. I just tried changing that setting to "Show Incorrect Answers with Feedback" with 2 x quiz retries and it works!!
Not sure if it's a bug or me, but problem solved. So thanks anyway!
Hi Crystal, Can you plz share the sample course to me as well, as I also facing the same issue not able to restrict the attempts and also I can click the continue button as well.
Looks like Crystal's course is no longer available so I created a similar course where I limited my retries to 2. I was forced to move on to the next lesson after failing my third attempt (initial attempt + 2 retries). Here are my quiz settings:
Follow up question with this- Now user is failed, ever after 3rd attempt. So if we want user to revisit the assessment and take again, Is that Possible?
And if the user fails, still it shows complete in the LMS.
If you use limited quiz retries and learners reach the retry limit, they will be marked as failed and will not be able to take the quiz again. If you need to allow your user to take the quiz again, you can try resetting the status for the learner. You might need to check with your LMS if this option is available.
12 Replies
Hi, David! The quiz settings: require passing score to continue and limited number of tries are not meant to be used together.
If you choose to require a passing score to continue, you'll need to allow learners to keep retaking the quiz until they receive a passing score. I hope this helps!
Thanks Lea. The support team helped out here too and it was my misunderstanding of how the number of attempts are measured that caused confusion.
Hi there. I've encountered the same issue but for a different reason. If I have "Reveal Answers" set to "Show incorrect answers with feedback" the Retries restriction doesn't work. However, if it have "Reveal Answers" set to "Hide all answers" the Retries restriction works.
I have "Require passing score to continue" set off, and I've tried with and without feedback in the actual quiz, but the results are the same. Unlimited attempts.
Is this intentional, or a bug? You'd think that when giving a student several attempts at a quiz, it'd be nice to tell them which ones they got wrong on their current attempt.
Hi there, Steven! I used the Share link for my sample course to test out limited retries when that feedback option is enabled. I wasn't allowed to take the quiz a third time.
Is that the same setup you used?
Hi, Steven!
I'm sorry you're having this issue with restricting quiz attempts. I would love to troubleshoot this for you. Would you be willing to share your course with us? Here are the steps to do that.
On your Rise 360 dashboard...
Thanks for reaching out!
Thanks for your responses John and Crystal. Crystal, what you've done is exactly what I want to achieve, but can't. I tested in Review as well, but I can't remember if I tested after it was uploaded to our LMS. I'll test again on Tuesday (Monday is a holiday here). John, I've shared the course as requested. Thanks again.
Hi Steve,
After testing your course, the retake button stopped showing up after a total of 4 tries (the first try + the 3 retries). I made the mistake of only going through the quiz 3 times in my testing. Crystal pointed out to me that a total of 4 tries was needed to not see the retake button. Is it possible you did the same?
Looking forward to your response!
Sorry Jordan, that was my misunderstanding the function of the "Quiz Retries" setting. I should have set it to 2, making a total of 3 attempts.
However, that is not my issue. My issue was that when I set the "Reveal Answers" setting to "Show Incorrect Answers with Feedback" ,the retries restriction would no longer be applied. I just tried changing that setting to "Show Incorrect Answers with Feedback" with 2 x quiz retries and it works!!
Not sure if it's a bug or me, but problem solved. So thanks anyway!
Hi Crystal, Can you plz share the sample course to me as well, as I also facing the same issue not able to restrict the attempts and also I can click the continue button as well.
Hi Rashmi,
Looks like Crystal's course is no longer available so I created a similar course where I limited my retries to 2. I was forced to move on to the next lesson after failing my third attempt (initial attempt + 2 retries). Here are my quiz settings:
Let me know if this works for you!
Hi Lego, Thanks for your answer.
Follow up question with this- Now user is failed, ever after 3rd attempt. So if we want user to revisit the assessment and take again, Is that Possible?
And if the user fails, still it shows complete in the LMS.
Hi Rashmi,
If you use limited quiz retries and learners reach the retry limit, they will be marked as failed and will not be able to take the quiz again. If you need to allow your user to take the quiz again, you can try resetting the status for the learner. You might need to check with your LMS if this option is available.