We have a Rise 360 course from 2019 that we recently did a small amount of text changes, and republished.
Learners returning (with an old bookmark) to this new version are seeing a grey screen.
We have noticed that if we remove the lesson_location (while testing in ScormWatch, an old offline testing tool), the new course will recover back to the start page, whilst keeping the index progression information.
Do you have any suggestions for a way around this – even if this means performing a javascript change to ignore the lesson_location?
Unfortunately, our LMS does not allow us to reset learner records.
In case someone else has a similar issue, we found a work around. We removed the bookmark (cmi.core.lesson_location) in the scormdriver.js file once published. It's not perfect but at least the course loads now...
Here is the fix:
unzip the course package
Open scormdriver.js using a note pad application
Arround line 439 replace return SCORM_CallLMSGetValue("cmi.core.lesson_location") with return "index.html": the line is now: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "index.html";}
Thank you, Catherine. We had a similar issue with Rise projects after editing and republishing - we used the fix above and the courses load normally now.
This works a treat, Thanks for sharing Catherine. So is this an issue the LMS provider needs to address or Articulate? I don't really want to ask the LMS company to update for them to point me back to Articulate ha We use 360Learning
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In case someone else has a similar issue, we found a work around. We removed the bookmark (cmi.core.lesson_location) in the scormdriver.js file once published. It's not perfect but at least the course loads now...
Here is the fix:
the line is now:
function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "index.html";}
Thank you, Catherine. We had a similar issue with Rise projects after editing and republishing - we used the fix above and the courses load normally now.
This works a treat, Thanks for sharing Catherine. So is this an issue the LMS provider needs to address or Articulate? I don't really want to ask the LMS company to update for them to point me back to Articulate ha We use 360Learning