Rise bookmark issue with a new version --> Learner sees a grey screen

Apr 20, 2021

Hi,

We have a Rise 360 course from 2019 that we recently did a small amount of text changes, and republished. 

Learners returning (with an old bookmark) to this new version are seeing a grey screen. 

We have noticed that if we remove the lesson_location (while testing in ScormWatch, an old offline testing tool), the new course will recover back to the start page, whilst keeping the index progression information. 

Do you have any suggestions for a way around this – even if this means performing a javascript change to ignore the lesson_location?

Unfortunately, our LMS does not allow us to reset learner records.

 

Thanks

3 Replies
Catherine Fiola

In case someone else has a similar issue, we found a work around. We removed the bookmark (cmi.core.lesson_location) in the scormdriver.js file once published. It's not perfect but at least the course loads now...

Here is the fix:

  1. unzip the course package
  2. Open scormdriver.js using a note pad application
  3. Arround line 439 replace return SCORM_CallLMSGetValue("cmi.core.lesson_location") with return "index.html":
    the line is now:
    function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "index.html";}
  4. rezip the files