While the site was down yesterday i was working on a project. I tried to upload a cover photo. Well, that is when i heard about the site issues. Today everything was fine and I completed the project but I still cannot upload a photo. I have an error message that cannot be cleared. I really don't want to start from scratch again.
I am also unable to upload to the Attachment Block today. I have uploaded many file types to test and all have failed to upload with this message "There was an issue uploading. Please try again."
The main document type that I am trying to upload is pdfs. I have created these in Acrobat so I believe they are correctly formed.
Can you tell me if it's an issue at your end or functionality at my end - I am on a government network, via cavle and I am pulling the document from My Documents not a network drive.
I'm going to assume that you probably cannot share your file since you mention being on a government network, but feel free to try the pdf I'm sharing here and let me know if that works for you as well.
Thanks for your comment! I got some great and very timely help from both Chat and help and we agreed that it was a glitch - I was able to upload again within about an hour.
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Hi Sabina, so sorry to hear you're having trouble uploading your cover photo. If you still need help with this, can you try making sure that you're using a supported browser for authoring in Rise. You can also try using incognito or private browsing mode when you access Rise. Let me know if that helps!
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Oh no, Aleksandrina, sorry you're hitting that error message. What web browser are you using to edit your Rise course?
Also, would you mind sharing a copy of the MP4 file with me? I'd like to test uploading it to Rise. Thank you!
I am also unable to upload to the Attachment Block today. I have uploaded many file types to test and all have failed to upload with this message "There was an issue uploading. Please try again."
The main document type that I am trying to upload is pdfs. I have created these in Acrobat so I believe they are correctly formed.
Can you tell me if it's an issue at your end or functionality at my end - I am on a government network, via cavle and I am pulling the document from My Documents not a network drive.
I am using Chrome on a PC.
Help?! :) Stuart Phillips
Oh no Stuart.
I was able to add a pdf to my Rise course:
I'm going to assume that you probably cannot share your file since you mention being on a government network, but feel free to try the pdf I'm sharing here and let me know if that works for you as well.
Thanks for your comment! I got some great and very timely help from both Chat and help and we agreed that it was a glitch - I was able to upload again within about an hour.
Stuart N Phillips,
Perfect Stuart.
Thanks for chiming back in with an update.
It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
Hi I am not able to upload cover photo , i get error message
Hi Sabina, so sorry to hear you're having trouble uploading your cover photo. If you still need help with this, can you try making sure that you're using a supported browser for authoring in Rise. You can also try using incognito or private browsing mode when you access Rise. Let me know if that helps!