Rise lost when sending a copy?

Feb 14, 2023

Hi everyone,

I'd like to know if anyone has ever experienced a Rise getting lost went sent. I'm sending some Rises to another author, and I have been told some Rises have never been received.

Unfortunately I have no way to verify as I don't have access to this other author's account and Rise 360 doesn't provide a list of emails the Rise has been shared with (--> which by they way would be extremely useful!!)

Does this problem sound familiar to anyone? 

Thank you so much!

Valentina

1 Reply
Joe Tansengco

Hello Valentina,

Thanks for reaching out!

We aren't seeing this issue happening to other Rise 360 users. Does resending the course a second time help? Or does the course never reach the intended recipient regardless of how many times the course is sent? 

If the issue is still happening, please open a case with our support team here so we can take a closer look at what's happening.