Rise Menu Resets in LMS Review Mode
Jun 06, 2022
I am currently experiencing a menu issue in Rise.
We have a mass launch to several thousand associates that I want to make sure is set up correctly. Here is some background:
1. Course is published in Rise hosted on SumTotal LMS.
2. Users complete the course fine and the menu checkmarks as they progress normally and it reports fine.
3. If the user goes back into the course after completing it and "reviews" the training which is prompted by the LMS, the menu checkboxes are blank.
Are they blank because the menu is dynamic and only tracks for each instance the course is accessed?
I guess my question is...is there a way for the checkmarks to "hold" each time a user reviews a course on the LMS?
My concern that is that the menu resetting will make users think that it is not reporting because each previously completed block is not check marked in the menu. Users will see the blank menu and think they have to start over for it to record.
We will get a bunch of support questions over this.