Hi all, anyone else having issues with Rise pages jumping directly to storyline block elements within a page. ie, if a storyline block is at the bottom of a rise page, then once the page loads, it will automatically jump down the page to that element.
I ended up opening a case with Articulate Support and they recommended a temporary workaround (add a landing page to the Storyline file that does not have any interactive elements on it). Without seeing your .story file I don't know if your issues are similar to mine, but if you follow up with Support they'll be able to recommend a solution.
I hope that Articulate identifies a permanent solution to this glitch in the near future.
Would you be willing to send us your Rise 360 course Share link? That way we can get a closer look at the behavior and nail down the cause of the issue.
If that works for you, you can send us that link privately by clicking here.
In troubleshooting this issue, here's a workaround Articulate Support recommended. While this is not an ideal solution for me, it prevents the page from jumping down to the Storyline block upon load:
Thanks so much for letting us know about this issue. I’ve logged it as a possible software bug.
As a workaround, please add a regular slide at the beginning of your Storyline course as the issue appears to be not replicable when the first slide of the Storyline course is not interactive.
I am also having this issue when I have two storyline blocks on a page. It is jumping to the second. Seems to only be happening in IE but not in Chrome. Using the most up to date version.
If anyone is still suffering from this - we are too! I just did some testing and found out that it is due (in our case) to a text entry field on the first slide which is grabbing focus, and so the page jumps to that field in the SL. The workarounds mentioned e.g. slides before the text field will therefore help.
However there is something strange going on, I think to do with uploading SLs to articulate review and then adding as blocks in rise. Because I have one SL file that works fine, with an input field on the first slide, and an identical one (except the text entry trigger is conditional on a different input) which causes the page to jump. In other words they are identical apart from the conditional test.
I tried removing the text box from the focus order list (its the only item in there anyway) and uploading again and it worked. And then I uploaded the original file again with NO CHANGES and it worked! So maybe also a corrupted file in the upload process?
Hi, I have the same problem in December 2021. I don't have a text entry box. I have a simple free-form drag and drop interaction. Layers for correct, incorrect and try again buttons. After dragging and dropping the answers, it just sumps when I click the submit button. It's not a smooth transition. Please help.
Hi Ramesh! Sorry if this is happening. Kindly open a case with us here and include your share link and Storyline file. One of our technical support engineers will be glad to assist.
39 Replies
Hello Mandy,
I ended up opening a case with Articulate Support and they recommended a temporary workaround (add a landing page to the Storyline file that does not have any interactive elements on it). Without seeing your .story file I don't know if your issues are similar to mine, but if you follow up with Support they'll be able to recommend a solution.
I hope that Articulate identifies a permanent solution to this glitch in the near future.
Hi there, Mandy!
Would you be willing to send us your Rise 360 course Share link? That way we can get a closer look at the behavior and nail down the cause of the issue.
If that works for you, you can send us that link privately by clicking here.
Thank you Alyssa. We have created a case and submitted the link as you suggested. Thank you very much for your assistance.
Hi Mandy! I wanted to check in on your case, and I don't see one associated with your Articulate ID. Do you happen to have a case number handy?
I have updated everything for Articulate and I'm still getting a jump in the Rise course. Any new solutions for this issue?
Hi Ricky! Would you be willing to send us your course Share link? That way we can test it from our side and identify what's causing the issue.
If that works for you, you can open a case here.
Hello @Ricky,
In troubleshooting this issue, here's a workaround Articulate Support recommended. While this is not an ideal solution for me, it prevents the page from jumping down to the Storyline block upon load:
Thanks so much for letting us know about this issue. I’ve logged it as a possible software bug.
As a workaround, please add a regular slide at the beginning of your Storyline course as the issue appears to be not replicable when the first slide of the Storyline course is not interactive.
Hope this helps.
I am also having this issue when I have two storyline blocks on a page. It is jumping to the second. Seems to only be happening in IE but not in Chrome. Using the most up to date version.
Hi Kristin! We'd love to take a closer look at what's happening in Internet Explorer 11. Would you be willing to send us your course Share link?
If that works for you, you can open a case here.
Has anyone found a solution to this? Currently still experiencing with a Rise course I am working on.
Hi Ngozi,
I am sorry you are experiencing this issue. Our team would be happy to take a look. Can you send us your course's Share link here?
Hi
If anyone is still suffering from this - we are too! I just did some testing and found out that it is due (in our case) to a text entry field on the first slide which is grabbing focus, and so the page jumps to that field in the SL. The workarounds mentioned e.g. slides before the text field will therefore help.
However there is something strange going on, I think to do with uploading SLs to articulate review and then adding as blocks in rise. Because I have one SL file that works fine, with an input field on the first slide, and an identical one (except the text entry trigger is conditional on a different input) which causes the page to jump. In other words they are identical apart from the conditional test.
I tried removing the text box from the focus order list (its the only item in there anyway) and uploading again and it worked. And then I uploaded the original file again with NO CHANGES and it worked! So maybe also a corrupted file in the upload process?
Hi, I have the same problem in December 2021. I don't have a text entry box. I have a simple free-form drag and drop interaction. Layers for correct, incorrect and try again buttons. After dragging and dropping the answers, it just sumps when I click the submit button. It's not a smooth transition. Please help.
Thank You.
This post was removed by the author
Hi Ramesh! Sorry if this is happening. Kindly open a case with us here and include your share link and Storyline file. One of our technical support engineers will be glad to assist.