RISE: Your session has timed out.

I'm having the same issue. 

Same problem here.

Me too.

Okay must be an actual issue then and not just me. I will chill for a bit and see what happens. Thanks for your replies, all!

same here, same issue!

Same issue. Also get a "your computer is offline repeatedly". Time to take the day off.. 

Hi, everyone!

Rise 360 may be intermittently unavailable for some users right now, and we’re looking into what went wrong. We’ll let you know as soon as we have more info. We’re so sorry for the trouble.

Please subscribe to our status page for updates! 

Thank you for the update, Alyssa. I'm getting the same error. I'll check back later to see if it is resolved.

Hi Mike, me too! I spent 10 minutes disconnecting and reconnecting to try to fix it before I realized that wasn't the problem. LOL

Same here! 
Glad it is not just me.  Hopefully there will be a fix soon.

Have a great day!

warm regards from NZ 

Hi, folks. Rise 360 is working normally again, and we're monitoring performance. Let us know if you're still having trouble!

I have the same issue regularly. Some days I can't connect for two minutes at a time, it disconnects continually. It is not the device since I work different devices, it is also not the internet connection since, again, I connect and work on different networks. I would say that I get this problem at least half the time. 

Hi Jorita! I'm sorry to hear that you continuously encounter issues when you are working with Rise. Do you usually encounter these issues when trying to access Rise 360, during development, or when viewing (published) courses?

If you can open a support case here, our engineers would be able to further investigate and possibly pinpoint the cause of the issue.

Hi everyone. I'm having this issue incessantly the last 2 hours. Sometimes I can't even finish typing a line before the page auto-reloads or times out, and my work is lost.
Any hacks to manage this loss of productivity?

Hello, MeiLi. I'm so sorry you ran into trouble staying connected to Rise 360! We're always happy to help - we can have a look at your console for errors and offer some troubleshooting steps in your browser window. 

If you're still stuck, please connect with us here!

HI, I keep getting this "Your session has timed out." message and cannot load any of my Rise pages. Can you please assist here? 

Harriet - I'm having the same problem. Just started a little while ago for me. 

Hi Harriet and Stephanie,

The Rise 360 dashboard is now loading normally, and you should be able to access your Rise 360 content again. We'll continue to monitor the situation carefully.

Thanks for reaching out!

Hi - today 30/08/23 I keep getting 'disconnected' issue trying to edit a course in Rise or 'session has timed out'. Happening every minute or so. Very frustrating. Any suggestions. 

yep i have the same issue. Support pretty much told me its not their problem but i have tried changing internet connections, incognito browsers, alternative browsers, other computers and the issue persists

Hi all, 

I too am having this issue of session timing out.

Located in Western Australia.

We have tried multiple things with no luck.

Hi folks! 

Thanks for letting us know you're experiencing a session timeout issue in Rise. I can see you've also opened a support case for this. We're sorry for the inconvenience. Our Customer Support Engineers are looking into this now, and we'll let you know as soon as we have updates. Hang tight!

Hi again, folks!

Thanks so much for your patience while we looked into this issue.

If you're still having the session timeout issue in Rise, please follow the steps below and let us know if this fixes the issue:

1. Log out of Rise 360 and clear your cache using the guide below:
https://www.articulate.com/support/article/How-To-Clear-Your-Browser-Cache

2. Use this link to access Rise 360: 
https://rise.articulate.com/folder/all

Let us know how it goes!