Forum Discussion

SonyaMcilroy-98's avatar
SonyaMcilroy-98
Community Member
4 years ago

Storyline Block in Rise

Hi,

I'm adding a Storyline block in my Rise course. It is appearing as a black canvas with a play button, which i have to click  to complete the interactive block. It never used to do this. I'm using Chrome, and in IE, it opens up within the block, no need to click.

Can you please help with this?

Thanks,

Sonya

13 Replies

  • HelenDudley's avatar
    HelenDudley
    Community Member

    Hi Sonya

    I have the same problem but only when a learner is completing the course on a phone or tablet. Does this problem happen on a desktop for you?

    Cheers

    Notice of Legal Status and Confidential Information: This electronic mail message and any accompanying attachments may contain information that is privileged and CONFIDENTIAL. If you are not the intended recipient you are advised that any use, review, dissemination, distribution or reproduction of the information is strictly prohibited and may be unlawful. If you have received this document in error, please notify the sender immediately and destroy the message.

  • NejcZD's avatar
    NejcZD
    Community Member

    Play button appears if you have any kind of media - sound/video - on the slide. This is because devices shouldn't "play media" by itself, so you get the play button you need to click on.

    You can try to solve this by adding a blank slide as the first slide and jump to the next slide automatically. 

    • AdiKoel's avatar
      AdiKoel
      Community Member

      Hi Nejc!
      I Added a blank slide as a first slide as you suggest, and unfortntally I still got the black canvas with the play button. I'm using Chrome and desktop. 
      Please help me. 

  • Thanks for jumping in to help here, Nejc! 

    On desktop computers, you'll see a play button if the Storyline block contains any kind of media on the first slide.

    On a mobile device, you will always see a play button over the Storyline block, no matter if the first slide contains media. 

      • elizabeth's avatar
        elizabeth
        Partner

        Hi Priya! This is actually the intended behavior for a Storyline block: On a mobile device, you will always see a play button over the Storyline block, no matter if the first slide contains media or not. 

  • TahliLake's avatar
    TahliLake
    Community Member

    I would happily get on board with the need to press play to make the storyline block start, if only the block was white with a black play button!  So many rise courses have a white background, can’t we make it blend in nicely?