I have created a Rise course for new employees where they need to watch a video and then answer questions that are in a Storyline block (a drag and drop, matching and multiple select). Everything works fine on a desktop, but as soon as I switch to a phone, the text disappears within Storyline. Any suggestions on what is going on and maybe a fix?
I am using an iPhone which all of our mobile users will use as well.
Hi there! Sorry to hear that the questions from your Storyline block aren't showing up in your Rise course.
I tried to replicate your issue, but my questions are showing up on an iPhone 11, iOS 15.4.1. I published the Storyline file using the latest version (3.67.28569.0)
Please open a case with us here so that one of our technical support engineers can help you troubleshoot. Please include your iPhone and iOS version information, as well as your Storyline file.
1 Reply
Hi there! Sorry to hear that the questions from your Storyline block aren't showing up in your Rise course.
I tried to replicate your issue, but my questions are showing up on an iPhone 11, iOS 15.4.1. I published the Storyline file using the latest version (3.67.28569.0)
Please open a case with us here so that one of our technical support engineers can help you troubleshoot. Please include your iPhone and iOS version information, as well as your Storyline file.