Hi all, I have noticed this morning that video embeds don't seem to be working in Rise 360. I have tested this on a previously exported build that shows the video fine. But if I preview that exact same course within my rise 360 account, video embeds are blank except for the metadata. I have tried creating new video embeds and the same issue occurs.
Could there be a global issue related to video embeds within rise 360, or could it just be me?
I'm so sorry for the trouble. We had a brief incident with embed blocks yesterday which has since been fixed. Can you please try to recreate your embed blocks (as well as any other blocks where you're embedding web media)?
Hi Crystal, This issue seems to be happening again. I'm embedding a video from Vimeo... have tried multiple ways all with the same result. No video, only the metadata.
9 Replies
definitely happening for me
Can confirm that that newly added video embeds are not working in Rise 360.
OFFICIAL
Yes not working
[cid:image003.png@01D802F4.84C246B0]
System Administrator
Department for Education
t (08) 8463 5609 | e education.plink@sa.gov.au | w www.plink.sa.edu.au
[cid:image004.png@01D802F4.84C246B0]
Thanks guys... glad it's not just me.
Hi everyone,
I'm so sorry for the trouble. We had a brief incident with embed blocks yesterday which has since been fixed. Can you please try to recreate your embed blocks (as well as any other blocks where you're embedding web media)?
Let me know if you're still having trouble!
It's working correctly now, thanks.
OFFICIAL
Back to normal now
Thanks
[cid:image003.png@01D803CB.0AE7FDD0]
System Administrator
Department for Education
t (08) 8463 5609 | e education.plink@sa.gov.au | w www.plink.sa.edu.au
[cid:image004.png@01D803CB.0AE7FDD0]
Hi Crystal, This issue seems to be happening again. I'm embedding a video from Vimeo... have tried multiple ways all with the same result. No video, only the metadata.
Any chance you could look into it again?
Cheers
All sorted now, so not to worry.