Storage and Saving E-learning

Hi Laura88,

I’m really sorry to hear about the trouble with your projects after returning from leave. I can imagine how frustrating it must be to lose access to your work. You’re right. Once an account is inactive for more than six months, we permanently delete stored content, and it can’t be recovered after that time.

Since you have your published SCORM packages, you won’t be able to reimport those for editing in Articulate 360, but you can absolutely use them as a reference to rebuild your courses. If you have questions while rebuilding, our support team is happy to help.

I know that’s not the news you were hoping for, but we’re here to help however we can.